Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mervin Yaremko

Homestead

Summary

Dedicated Customer Service Professional with a proven track record at Beckman Coulter, excelling in user training development and complex problem resolution. Adept at fostering collaborative environments while maintaining comprehensive documentation. Solid team player with a positive demeanor and proven skills in establishing rapport with customers and clients.

Overview

37
37
years of professional experience

Work History

Advanced Customer Technical Specialist

Beckman Coulter Life Sciences
06.1988 - 02.2025
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Complaint resolution
  • Sales knowledge on both instrumentation and contracts.
  • Customer phone support.
  • Communication and problem solving.

Advanced Customer Technical Specialist

Beckman Coulter Diagnostics
03.2000 - 06.2019
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
  • Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
  • Phone support on troubleshooting and repair on Hematology, Coagulation and Blood gas instrumentation.

Senior Field Service Engineer

Beckman Coulter Clinical Diagnostics
06.1988 - 01.2000
  • Disassembled and reassembled complex instrumentation to repair or replace worn or malfunctioning components.
  • Scheduled service calls according to customer location and urgency of need.
  • Customer facing for repair and maintenance of hospital and laboratory equipment for clinical diagnostics.
  • Updated and maintained assigned machines per manufacturer specifications.

Education

Electronics Technology Technician - Telecommunications Electronics Technology

Saskatchewan Institute of Technology
Canada
12-1982

Skills

  • Telecommunications Knowledge
  • Enterprise resource planning
  • Experienced in System Operations
  • User Training Development Skills

Interests


  • Enjoy participating in cycling and walking for overall physical and mental well-being
  • Working on home projects such as maintenance, repair and any upgrades

Timeline

Advanced Customer Technical Specialist

Beckman Coulter Diagnostics
03.2000 - 06.2019

Advanced Customer Technical Specialist

Beckman Coulter Life Sciences
06.1988 - 02.2025

Senior Field Service Engineer

Beckman Coulter Clinical Diagnostics
06.1988 - 01.2000

Electronics Technology Technician - Telecommunications Electronics Technology

Saskatchewan Institute of Technology

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Mervin Yaremko