Microsoft Office
Michael Gutiza
Trade Marketing & Distribution Representative
Siggiewi,Malta
Summary
Achievements include adding new customers and increasing revenue. Hardworking, reliable and diligent sales leader. Territory Sales Representative driven to create new customers within short amount of time.
Motivated to generate and increase sales while delivering top-notch customer care. Motivated Outside Sales Representative offering 19 years of experience in customized Tobacco products and services for B2B and B2C. Possessing business development and account management talent, emphasizing long-term retention of key customers.
Energetic TM&D bringing experience in retail product sales. Maintains current insight on market trends and customer preferences to boost sales. Open and clear communicator skilful in resolving conflicts and completing purchases. An engaging individual with more than 19 years working as TM&D for the company. Determined and effective in nurturing client relationships, generating revenue with new accounts and making presentations to prospects.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Trade Marketing and Distribution Representative
British American Tobacco - BAT
Mriehel, Malta
12.2000 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
- Worked flexible hours across night, weekend and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed team communications and information for meetings.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered services to customer locations within specific timeframes.
- Handled 20/25 calls per day to address customer inquiries and concerns.
- Adhered to social distancing protocols and wore mask or face shield.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Identified competitive sales targets and facilitated cross-divisional sales opportunities.
- Built rapport and cultivated relationships with distributor representatives and customers.
- Introduced new products and enhanced distributor sales and service capabilities through presentations, training and demonstrations.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Exceptional computer skills
- Met existing customers to review current services and expand sales opportunities.
- Contributed to event marketing, sales and brand promotion.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Prepared and deliver customer sales quotes.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Completed daily outbound calls, up to 8 hours per day.
Education
HD in Administration And Management (Melit) - Business Administration And Management
University Of Malta
Tal-Qroqq, Msida 09.2018 - 11.2021
Skills
Trade shows and events
undefinedSoftware
Application paltforms
Interests
History
Sports
Arts
Cooking
Timeline
HD in Administration And Management (Melit) - Business Administration And Management
University Of Malta
09.2018 - 11.2021
Trade Marketing and Distribution Representative
British American Tobacco - BAT
12.2000 - Current
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