Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Nitzel

Billings

Summary

Motivated and dedicated professional with strong interpersonal and customer service skills seeking a customer service position. Committed to contributing to the company's customer service goals, I have a passion for providing exceptional service and delivering a positive and personalized experience for every customer. Expertise in building strong relationships, resolving issues, and ensuring customer satisfaction, I am confident in my ability to make a valuable impact on the success of the company's customer service efforts.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Manager

Kelly Inns
10.2024 - 12.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

ATM Tech Support

Payment Alliance International
11.2023 - 07.2024
  • Troubleshoot, program and monitor ATM's
  • Provided professional support to customers and technicians using one call resolution in a call center environment
  • Ability to multi-task and troubleshoot complex service issues with field technicians and customers over the phone
  • Maintained effective daily communications between the customer, technicians and other departments

Doordash

Self Employed
12.2021 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Front Desk Manager

Days Inn by Wyndham
12.2021 - 06.2023
  • Responsible for day to day operations of the front desk, including scheduling, and employee counseling
  • Responsible for all aspects of guest management including check in and check out, guest complaints and responding to online reviews in a timely manner
  • Ensured that hotel finances were balanced on a daily basis using system generated reports and advanced problem solving
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.


Front Office Assistant

KOA / Linde Management Inc
06.2021 - 11.2021
  • Ensure exceptional customer service and assist campers with all aspects of arrival and departure
  • Take reservations via phone

RSC I

Charter Communications
04.2017 - 03.2021
  • Maintained effective daily communications between the customer, technicians and other departments
  • Works daily with customer service, Regional Operating Center and technical operations teams to increase efficiencies to reduce customer service problems
  • Managed and coordinated technical workforce job completion, customer complaint resolution, and oversees improvement in customer satisfaction and technician satisfaction
  • Responsible for monitoring and reporting of system outages to regional and national departments
  • Ability to multi-task and troubleshoot complex service issues with field technicians and customers over the phone
  • Subject matter expert and trainer for several billing and ticketing systems including ICOMS, ACSR, and Remedy
  • Accurately completed work orders, customer service histories, service call reports
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

High School -

Billings West High School
Billings, MT
01.1993

Skills

  • Customer service

  • Organizational skills

  • Workflow coordination

  • Computer skills

  • Microsoft Office

  • Time management

  • Patience

  • Motivation

  • Adaptability

  • Problem-solving skills

  • Customer service expertise

  • Staff supervision

  • Shift scheduling

  • Training and mentoring

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Front Desk Manager

Kelly Inns
10.2024 - 12.2024

ATM Tech Support

Payment Alliance International
11.2023 - 07.2024

Doordash

Self Employed
12.2021 - 06.2023

Front Desk Manager

Days Inn by Wyndham
12.2021 - 06.2023

Front Office Assistant

KOA / Linde Management Inc
06.2021 - 11.2021

RSC I

Charter Communications
04.2017 - 03.2021

High School -

Billings West High School

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Michael Nitzel