Michael Rogers
Billings
Summary
Dynamic and results-driven professional with extensive experience at Sign Pro, excelling in electrical installation and customer relations. Proven track record of exceeding production targets and enhancing customer satisfaction through effective field supervision and meticulous attention to detail. Skilled in project management and fostering strong client relationships to drive business growth.
Skilled installer with strong background in managing installation projects. Known for excellent teamwork and adaptability to changing demands. Expertise in troubleshooting, technical installations, and ensuring high-quality results. Reliable and focused on achieving project goals efficiently.
Overview
5
5
years of professional experience
Work History
Lead Installer /Production Supervisor
Sign Pro
02.2020 - Current
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Streamlined installation processes for increased productivity and faster project completion.
- Loaded and unloaded building materials used for construction.
- Managed inventory effectively, maintaining adequate stock levels for ongoing projects while minimizing overstock costs.
- Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
- Developed customized installation plans to cater to individual client needs and preferences.
- Calculated materials and time needed for each job.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Worked with diverse types of weather and ground conditions.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Managed team of 2 production associates, overseeing productive production processes and meeting all deadlines.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Streamlined communication between departments, fostering a collaborative work environment for efficient problemsolving.
- Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
High School Diploma -
Senior High
Billings, MT06-2007
Skills
- Electrical installation
- Maintenance and repair
- Field supervision
- Hand tools operation
- Attention to detail
- Customer service
- Inventory accountability
- Customer relations
- Time management
- Equipment operation
- Project management
- Scheduling
- Work orders
- Welding skills
- Site surveys
- Estimating
- Code requirements
Timeline
Lead Installer /Production Supervisor
Sign Pro
02.2020 - Current
High School Diploma -
Senior High
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