Michela Whittle
Supervisor
San Paul's Bay
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Slots Supervisor
Tumas Gaming
08.2021 - Current
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Observed players for signs of cheating, notifying management of discovered evidence.
- Trained, supervised and evaluated workers.
- Watched gamblers on floor to isolate cheaters by identifying marking cards.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Monitored patrons for signs of compulsive gambling.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Advised security guards to accompany patrons with large slot payouts to vehicles.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Contacted MLRO to discuss potential or confirmed illegal activities and cheating.
- Reset machines following major payouts.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
- Update Sport betting profiles.
- Supervised distribution of complimentary meals and other discounted bonuses.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Prepared shift reports.
Slots attendant
Tumas gaming, St Julains
12.2019 - 08.2021
- My responsibilities as a slots attendant is to always make the customers my top priority, to help and guide them through the many games we have at the casino
- To send reports, results and payments of our machines and to always assist the customers with anything they need.
- Troubleshot machine malfunctions and diagnosed root causes.
- Connected with guests on personal level to build loyalty.
- Repaired problems and maintained machines in good working order.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
Shop Assistant
Isabelle Micallef, Msida
09.2019 - 11.2019
- Making sure customers are being handled efficiently
- Handling stationary uses and fixing them when needed
- Completed daily tasks accurately and on-time to support shop needs.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Managed over 50 customers everyday.
Development planning unit
Centrecom, Mosta
02.2019 - 08.2019
- Responsible of taking care when it came to confidential documents.
- Developed merchandise plan aligned with goals and strategies.
- Checked and controlled inventory levels to identify risks and opportunities.
Administrative Office Work
Paul Borda, Msida
12.2018 - 02.2019
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Uploaded new invoices and input contract terms.
Supermarket pricer
Paul Borda, Msida
05.2018 - 11.2018
- Maintained appearance of facility and merchandise to encourage donors and shoppers.
- Interpreted pricing data and advice on cost impact during negotiations and meetings.
- Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
Cashier
Paul Borda, Msida
10.2017 - 05.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
Some College (No Degree) -
Kulleg Maria Regina Secondarja, Mosta
Mosta 09.2011 - 05.2016
ECDL -
ECDL
Blata L-Bajda 03.2016 - 05.2016
Primary School -
Kulleg Maria Regina Primarja, St Paul's Bay
St Paul's Bay 09.2004 - 05.2010
Skills
Digital skillsJob related skillsCommunication skills
Organizational skills
Policy Enforcement
Supervisory skills
Supervisory experience
Teamwork and Collaboration
Personal Information
- Date of Birth: 09/11/01
- Gender: Female
- Nationality: Maltese
Certification
AML Certificate
Timeline
AML Certificate
06-2022
Slots Supervisor
Tumas Gaming
08.2021 - Current
Slots attendant
Tumas gaming, St Julains
12.2019 - 08.2021
Shop Assistant
Isabelle Micallef, Msida
09.2019 - 11.2019
Development planning unit
Centrecom, Mosta
02.2019 - 08.2019
Administrative Office Work
Paul Borda, Msida
12.2018 - 02.2019
Supermarket pricer
Paul Borda, Msida
05.2018 - 11.2018
Cashier
Paul Borda, Msida
10.2017 - 05.2018
ECDL -
ECDL
03.2016 - 05.2016
Some College (No Degree) -
Kulleg Maria Regina Secondarja, Mosta
09.2011 - 05.2016
Primary School -
Kulleg Maria Regina Primarja, St Paul's Bay
09.2004 - 05.2010