Michelle Matos
Livingston,MT
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Accomplished Front of the house manager with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
18
18
years of professional experience
1
1
Certification
Work History
FOH Manager/ Server
Showthyme
06.2023 - 03.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
FOH Manager/Server
The Soup Bar
02.2018 - 06.2021
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
Bookkeeping Administrative Assistant
New Frontiers Natural Marketplace
01.2006 - 01.2014
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Assisted with budget preparation and monitoring, providing valuable input to decisionmakers.
- Enhanced collaboration between departments by serving as a liaison for financial matters.
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
Education
High School Diploma -
Methacton High School
Eagleville, PA05.1992
Skills
- Complaint Handling
- Guest Relations
- Scheduling Staff
- Marketing support
- Reservation handling
- Training and coaching
- Service prioritization
- POS system operations
- Restaurant Operations
- Wine pairing knowledge
- Quality Control
- Food costs
- Staff Supervision
- Staff Management
Certification
- Food SafetyTraining
Timeline
FOH Manager/ Server
Showthyme
06.2023 - 03.2024
FOH Manager/Server
The Soup Bar
02.2018 - 06.2021
Bookkeeping Administrative Assistant
New Frontiers Natural Marketplace
01.2006 - 01.2014
High School Diploma -
Methacton High School
Similar Profiles
Dana LeeDana Lee
Airport Ramp Lead and Operations Agent at Worldwide Flight ServicesAirport Ramp Lead and Operations Agent at Worldwide Flight Services
Michele FerrereMichele Ferrere
Managing Funeral Director/Embalmer at Franzen-Davis Funeral HomeManaging Funeral Director/Embalmer at Franzen-Davis Funeral Home
Breann PenningtonBreann Pennington
Managed Rental Clean Outs at Access RealtyManaged Rental Clean Outs at Access Realty
Sarah LaClairSarah LaClair
LDRP RN at Livingston HealthCareLDRP RN at Livingston HealthCare
Lucy LiLucy Li
FOH Manager/Server at Rockwell RepublicFOH Manager/Server at Rockwell Republic