Michelle Turley
Molt
Summary
Dedicated healthcare support professional with expertise in managing patient interactions and administrative tasks. Strong collaborator skilled in scheduling, patient communication, and problem-solving. Focused on delivering quality service and enhancing patient satisfaction, with over 12 years of experience in retail and customer service.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
06.2009 - Current
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Facilitated patient arrival by providing directions, ensuring a smooth check-in process.
- Inputted patient demographic data into electronic health record system.
- Obtained proper authorization and identification to release confidential medical records.
- Obtained informed consent and payment documentation from patients and filed in system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Coordinated patient appointments by notifying providers of arrivals and ensuring adherence to service schedule.
- Scanned documents into electronic health record system.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Handled high volume of incoming calls, delivering exceptional customer service to patients and families, enhancing overall patient experience.
- Scheduled patient appointments and procedures.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Resolved patient inquiries and concerns promptly and empathetically, fostering trust and satisfaction.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Utilized technology and specialized software to maximize productivity.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Data Entry and Film Processor
Data Image Systems
12.2009 - 02.2012
- Processed and validated data entries, ensuring accuracy and completeness to maintain data integrity.
- Utilized advanced imaging software to enhance document quality and readability.
- Collaborated with cross-functional teams to streamline workflow processes.
- Received digital images from clients in which I would process onto microfiche film.
- Ensured compliance with HIPAA regulations while managing patient data.
- Executed quality control for all outgoing products, guaranteeing compliance with quality standards.
Education
Bachelor of Arts - Studio Arts
Humboldt State University
Arcata, CASkills
- Patient Advocacy
- Customer service
- Conflict Resolution
- Strong attention to detail
- Organizational skills
- Time management
- Multitasking
- Dependable performance
- Professionalism
- Teamwork and Collaboration
Education and Training
other
Timeline
Data Entry and Film Processor
Data Image Systems
12.2009 - 02.2012
Patient Service Representative
Intermountain Healthcare
06.2009 - Current
Bachelor of Arts - Studio Arts
Humboldt State University