Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle (Miu Suet) Wong

Marsaskala,27

Summary

Dynamic sales professional with a proven track record at Dorkins Ltd., excelling in relationship building and customer engagement. Leveraging strong communication skills and product knowledge, I consistently enhanced customer satisfaction and loyalty, contributing to increased sales through personalized service and effective teamwork. Honest and dependable, I thrive in fast-paced environments.


Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Dorkins Ltd.
07.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Waitress

Traffic Lights Coffee Shop
08.2023 - 06.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Shop Assistant

the Convience Shop
05.2022 - 08.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Assisted customers in locating items, ensuring a positive shopping experience.

Secretary and Online Customer Service

HINGFAT FROZEN MEAT
02.2019 - 03.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

Education

High School Diploma -

Chongya High School
Huizhou
06-1997

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Sales expertise
  • Task prioritization
  • Team collaboration
  • Friendly and helpful
  • Strong communication and interpersonal skills
  • Honest and dependable
  • Attention to detail
  • Positive customer engagement
  • Product knowledge
  • Sales and promotions

Languages

Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Sales Assistant

Dorkins Ltd.
07.2024 - Current

Waitress

Traffic Lights Coffee Shop
08.2023 - 06.2024

Shop Assistant

the Convience Shop
05.2022 - 08.2022

Secretary and Online Customer Service

HINGFAT FROZEN MEAT
02.2019 - 03.2022

High School Diploma -

Chongya High School

Similar Profiles

CREATE PROFILE
Michelle (Miu Suet) Wong