Miguel Venegas-Peckham
Manhattan
Summary
I'm a dedicated shift supervisor with proven strengths in customer service, inventory management, and team building. Committed to enhancing operational efficiency and ensuring high levels of customer satisfaction. I have strong communication and conflict-resolution skills. Experience in training staff and managing daily operations leads to improved team performance and customer loyalty. Eager to leverage expertise to enhance operational success. I am also forklift certified at my Ace Hardware location, and I moved and managed inventory with it. I've also used Ace's program to study products like hardware, plumbing and electrical.
Overview
2
2
years of professional experience
Work History
Cashier-Sales Associate-Shift Supervisor
Ace Hardware
Manhattan
09.2023 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained new employees on product knowledge and customer service standards.
- Managed inventory levels and conducted regular stock assessments for accuracy.
- Assisted customers with inquiries and provided solutions for their needs.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conducted a weekly inventory of supplies and equipment.
- Assisted customers with product selection when needed.
- Upheld company standards and compliance requirements for operations.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Education
High School Diploma -
Manhattan High School
Manhattan, MT05-2024
Skills
- Inventory management
- Customer service
- Task delegation
- Team building
- Communication skills
- Conflict resolution
- Relationship management
- Time management
- Quality assurance
- Training and mentoring
- Project management
- Workplace safety
- Safety processes and procedures
- Client support
Timeline
Cashier-Sales Associate-Shift Supervisor
Ace Hardware
09.2023 - Current
High School Diploma -
Manhattan High School
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