Maltese
Miriana Chircop
Siggiewi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively by actively listening to customers' desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Group Internal Auditor
Bank of Valletta
07.2024 - Current
Customer Service Representative
Malta International Airport PLC
08.2021 - Current
- Developed rapport with passengers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating the company website, assisting with online queries, and improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handling customer complaints and communicating them to the officer on duty.
- Maintaining good teamwork with my colleagues.
Clerk
Bank Of Valetta PLC
10.2019 - 10.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Enhanced my communication skills and strengthened my sense of responsibility and accountability.
Volunteer
Qormi Girl Guides
01.2018 - 04.2018
- The voluntary work involved helping girls aged between 6 and 8 with their crafts. I had the responsibility of aiding them with their crafts. Cooking sessions and also had the opportunity to come up with some crafts myself.
- Most of all, I enhanced my skills in working within a group and strengthened the value of communication.
Education
Master of Science - Strategic Management And Digital Marketing
University of Malta
Bachelor of Commerce - Banking & Finance And Marketing
University of Malta
Skills
Ensuring that passengers are made to feel welcomed at Malta International Airport
4
Languages
English
French
Timeline
Group Internal Auditor
Bank of Valletta
07.2024 - Current
Customer Service Representative
Malta International Airport PLC
08.2021 - Current
Clerk
Bank Of Valetta PLC
10.2019 - 10.2020
Volunteer
Qormi Girl Guides
01.2018 - 04.2018
Master of Science - Strategic Management And Digital Marketing
University of Malta
Bachelor of Commerce - Banking & Finance And Marketing
University of Malta
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