Mohamed Abd ElSalam
Electrical Communication Engineer
Dubai,Dubai
Summary
Driven by a results-focused approach, I leveraged my technical support and problem-solving skills at Xceed to enhance system reliability and client satisfaction. My experience spans promotional sales, electrical troubleshooting, and team collaboration, significantly boosting efficiency and productivity. My tenure at Money Concepts Financial Broker Company underscores my ability to cultivate client loyalty and drive revenue through strategic sales initiatives. Eager Electrical Maintenance Engineer with experience diagnosing and repairing machines and equipment in manufacturing environments. Adept at modifying and reviewing electrical and infrastructure systems. Exceptional communication and organizational talents.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Sales Officer
Money Concepts Financial Broker Company
2023.01 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Loans and Credit Card.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Supervised, trained and mentored staff of 15 Persons , resulting in consistent team achievement1
- Formulated and presented innovative strategies to stakeholders to build successful sales plans
Electrical Maintenance Engineer
Elnekheley Brother Company
2020.02 - 2022.09
- Collaborated with cross-functional teams to troubleshoot complex electrical issues, resulting in increased efficiency and productivity.
- Increased cost-efficiency by identifying opportunities for process improvement within the realm of electrical system management.
- Improved equipment reliability by conducting regular preventive maintenance and repairs on electrical systems.
- Developed and implemented effective maintenance schedules for electrical systems, ensuring optimal performance at all times.
- Provided technical support to colleagues, enhancing overall team performance in addressing electrical maintenance challenges.
- Participated in internal audits to assess compliance with established policies, procedures, and regulatory guidelines concerning electrical maintenance engineering operations.
Technical Support Engineer
Xceed
2018.03 - 2020.01
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Special Officer
Egypt Army
2014.10 - 2017.12
- I served in Egypt Army as Special officer for three years.
- Supported special projects as needed, adapting to new responsibilities quickly while maintaining core duties effectively
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
MSA University
6th Of October City, Egypt 2007.09 - 2014.02
Skills
Promotional sales events
Profile and revenue-generating strategies
Sales process engineering
Technical Support
Technical Troubleshooting
System Troubleshooting
Problem-Solving
Teamwork and Collaboration
Critical Thinking
Electrical Troubleshooting
Electrical Safety
Transformer Maintenance
Low-voltage Systems
Electrical Systems
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Sales Officer
Money Concepts Financial Broker Company
2023.01 - Current
Electrical Maintenance Engineer
Elnekheley Brother Company
2020.02 - 2022.09
Technical Support Engineer
Xceed
2018.03 - 2020.01
Special Officer
Egypt Army
2014.10 - 2017.12
Bachelor of Science - Electrical, Electronics And Communications Engineering
MSA University
2007.09 - 2014.02
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