Mohammad Mainul Islam
Cashier
St. Julian's,STJ
Summary
Proven leader in hotel management, adept at boosting customer satisfaction and streamlining reservations at Beach Garden Hotel. Excelled in enhancing booking processes and team coordination, achieving significant improvements in service quality. Skilled in customer service and proficient in multiple languages, demonstrating exceptional problem-solving abilities and adaptability.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Reservation Manager
Beach Garden Hotel
St. Julian's, Saint Julian
06.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Consulted with central reservations to discuss new rate plans and promotions.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Handled reservations and answered questions from interested patrons for busy 98 -room hotel.
Cashier
Shop and Save Minimarket
Imsida, L-Imsida
03.2023 - 06.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Baba Lebanese Food
Gzira, Il-Gzira
10.2022 - 03.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science - Textile And Apparel
Northern University Bangladesh
Dhaka, Bangladesh 12.2010 - 04.2014
Skills
Customer Service
Time Management
Customer Satisfaction
Hotel Management
Proficient in English, Hindi & Bengali
Fluency in English, Hindi & Bengali
Telephone reservations
Phone Etiquette
Computer Skills - Basic in Microsoft Word,Excel, Powerpoint, Mailing, Browsing etc
Problem-solving abilities
Team Leadership
Multitasking
Self Motivation
Time management abilities
Problem-solving aptitude
Timeline
Reservation Manager
Beach Garden Hotel
06.2023 - Current
Cashier
Shop and Save Minimarket
03.2023 - 06.2023
Cashier
Baba Lebanese Food
10.2022 - 03.2023
Bachelor of Science - Textile And Apparel
Northern University Bangladesh
12.2010 - 04.2014
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