Mohammed Sirajuddin Khadri
Help Desk Technician
Imsida
Summary
Experienced System Administrator and Help Desk Technician skilled in providing technical support and managing IT infrastructure. Proficient in system installation, configuration, and maintenance, with a strong ability to troubleshoot and resolve hardware, software, and network issues. Demonstrates excellent problem-solving skills and a commitment to delivering exceptional customer service. Skilled in managing user accounts, performing data backups, and implementing security measures to ensure system integrity and performance.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Assistant System Administrator
Betsson Group
03.2024 - Current
- Roles and Responsibilities:
- Assisted in The installation, configuration, and maintenance of servers and systems.
- Provided technical support to end-users for system issues and application problems.
- Monitored system performance and conducted regular system checks to ensure optimal operation.
- Assisted in performing regular backups and recovery operations to protect data integrity.
- Applied software updates, patches, and security updates to ensure systems are secure and up-to-date.
- Managed user accounts, including creation, deletion, and permission assignments.
- Maintained detailed documentation of system configurations, processes, and procedures.
- Assisted in implementing and maintaining security measures to safeguard IT infrastructure.
- Maintained current software licenses for computers and mobile devices
- Optimized server functionality with regular maintenance and hardware upgrades
- Streamlined processes for faster troubleshooting and problem resolution
Help Desk Technician
AMG Cold Stores
02.2021 - 02.2024
- Responded to user queries and resolved hardware, software, and network issues.
Documented solutions and maintained issue logs.
- Provided support for software applications, hardware, and network connectivity.
Assisted in the setup and maintenance of user accounts and permissions.
- Delivered step-by-step guidance and conducted training sessions for end-users.
Performed regular system maintenance and software updates.
- Monitored system performance and escalated complex issues to higher-level support.
- Ensured timely responses and professional interactions with users.
Followed up with users to confirm issue resolution.
Education
Bachelor of Science - Computer Science
Nimra Institute of Science & Technology
India 10.2015 - 07.2019
Skills
Operating Systems:
Networking:
Hardware Knowledge
Software Troubleshooting
System Security
Timeline
Assistant System Administrator
Betsson Group
03.2024 - Current
Help Desk Technician
AMG Cold Stores
02.2021 - 02.2024
Bachelor of Science - Computer Science
Nimra Institute of Science & Technology
10.2015 - 07.2019
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