Molly Collins
Great Falls
Summary
Detail-oriented healthcare professional with a Master of Healthcare Administration and experience in orthopedic surgery scheduling and patient coordination. Skilled in managing high-volume procedural workflows, coordinating pre- and post-operative requirements, and ensuring accurate documentation to support efficient clinical and operational processes. Background includes front desk operations, patient communication, and EHR system utilization, with a strong emphasis on accuracy, organization, and regulatory compliance.
Overview
5
5
years of professional experience
Work History
Orthopedic Surgery Scheduler
Benefis Orthopedic Center
Great Falls, MT
09.2025 - Current
- Coordinate and schedule high-volume orthopedic surgical procedures, ensuring alignment between surgeons, facilities, and patients
- Organize and oversee pre- and post-operative scheduling, ensuring all necessary clearances, documentation, and patient requirements are completed prior to and following procedures
- Ensure compliance with HIPAA and organizational policies in handling sensitive patient and financial information
- Scheduled and coordinated surgical procedures to optimize physician availability and patient care.
- Managed patient intake and maintained accurate medical records for efficient scheduling processes.
Bartender
KellerGeist Pub & Theater
Great Falls, MT
05.2025 - Current
- Delivered exceptional customer service while managing payments and balancing multiple priorities.
Nanny
Private Family
Charleston, WV
10.2024 - 05.2025
- Organized daily routines, maintained schedules, and provided dependable care in a structured environment.
Shift Supervisor
Starbucks
Charleston, WV
10.2023 - 05.2024
- Oversaw daily operations and supported leadership through staff coordination, workflow management, policy compliance, and resolved conflicts.
- Managed administrative tasks including reporting, inventory tracking, and cash handling in a fast-paced environment.
Dental & Administrative Assistant
Dr. Blayne J. Gumm Dentistry
Bellair Bluffs, FL
07.2021 - 05.2022
- Coordinated daily patient scheduling, check-in/check-out, and front desk operations.
- Verified insurance eligibility, processed payments, and resolved billing questions.
- Maintained patient records in compliance with HIPAA, ensuring accuracy and confidentiality.
- Utilized Dentrix to manage appointments, documentation, and communications.
Education
Master of Healthcare Administration - Health Information Technology, Health Finance & Economics, Marketing, Integrated Delivery Systems, Rural Health, Long-Term Support & Services
Marshall University
Huntington, WV05.2025
Regents Bachelor of Arts - Community Health Education Focus
West Virginia State University
Institute, WV12.2022
Skills
- Task Prioritization & Time Management
- Calendar & Schedule Management
- Microsoft Office Suite & Windows
- EMR/EHR Systems: Dentrix, EPIC
- HIPAA Compliance & Patient Confidentiality
- Patient Workflow Coordination
- Schedule Efficiency
- Teamwork orientation
Timeline
Orthopedic Surgery Scheduler
Benefis Orthopedic Center
09.2025 - Current
Bartender
KellerGeist Pub & Theater
05.2025 - Current
Nanny
Private Family
10.2024 - 05.2025
Shift Supervisor
Starbucks
10.2023 - 05.2024
Dental & Administrative Assistant
Dr. Blayne J. Gumm Dentistry
07.2021 - 05.2022
Regents Bachelor of Arts - Community Health Education Focus
West Virginia State University
Master of Healthcare Administration - Health Information Technology, Health Finance & Economics, Marketing, Integrated Delivery Systems, Rural Health, Long-Term Support & Services
Marshall University