Molly Hilburn
Stevensville
Summary
Dynamic professional with extensive experience in customer service and food safety compliance at Super One Foods. Proven ability to enhance customer satisfaction through exceptional service and effective knife handling. Recognized for maintaining high standards of workplace safety while achieving operational efficiency in fast-paced environments. Committed to delivering quality results and fostering positive relationships.
Overview
2026
2026
years of professional experience
Work History
Meat Department Clerk
Super One Foods
03.2024 - Current
- Processed customer orders efficiently, ensuring accurate product selection and timely service.
- Operated meat cutting equipment in compliance with safety and health regulations.
- Maintained cleanliness and organization of meat display cases, enhancing product presentation.
- Assisted customers with inquiries about products, contributing to excellent customer service experience.
- Monitored inventory levels, restocking items as necessary to prevent shortages.
- Collaborated with team members to implement best practices for meat handling and storage.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
- Unloaded merchandise and stocked cases with new merchandise.
- Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
Casino Runner
Ralls Inc.
05.2015 - 02.2024
- Delivered timely transportation of cash and chips between gaming areas and cashier's cage.
- Ensured compliance with gaming regulations and company policies during transactions.
- Monitored game tables for discrepancies and reported issues to management promptly.
- Assisted in training new runners on company procedures and safety protocols.
- Maintained accurate logs of all transactions and transfers conducted throughout shifts.
- Boosted operational efficiency by keeping workspaces organized, stocked, and prepared for peak business hours.
- Managed high-pressure situations effectively, remaining calm during disputes or incidents requiring immediate action from management or security personnel.
- Demonstrated an extensive understanding of various games offered within the casino facility.
- Assisted in smooth casino operations by efficiently handling cash transactions and accurately recording financial activities.
- Handled sensitive customer complaints with discretion, working towards satisfactory resolutions while upholding company policies.
- Developed rapport with regular patrons, creating a welcoming atmosphere that encouraged return visits.
- Contributed to a positive work environment by maintaining professionalism and fostering relationships with coworkers and supervisors.
CMC Operator
Glacier Tool and Die
05.2013 - 2015
- Operated CNC machines to produce precision components per specifications.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Conducted quality inspections on finished products, ensuring compliance with industry standards.
- Trained new operators on equipment usage and safety protocols to maintain operational efficiency.
- Implemented process improvements that enhanced production speed and reduced material waste.
- Monitored machine performance, identifying issues for timely maintenance and repairs.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Sales Associate
Stevensville Napa
2004 - 2013
- Cultivated relationships with customers to enhance satisfaction and loyalty.
- Executed sales transactions accurately using point-of-sale systems.
- Managed inventory levels, ensuring stock availability and organization.
- Assisted in visual merchandising to create appealing product displays.
- Trained new staff on company policies and customer service standards.
- Collaborated with team members to achieve monthly sales targets consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Florence Carlton
Florence, MT06-1982
Skills
- Customer service
- Knife handling
- Workplace safety
- Safety awareness
- Food safety compliance
Timeline
Meat Department Clerk
Super One Foods
03.2024 - Current
Casino Runner
Ralls Inc.
05.2015 - 02.2024
CMC Operator
Glacier Tool and Die
05.2013 - 2015
Sales Associate
Stevensville Napa
2004 - 2013
High School Diploma -
Florence Carlton