Monica Peterson
Charlo
Summary
Accomplished Director of Housekeeping with extensive experience in managing operations for luxury hotels. Recognized for maintaining exemplary standards of cleanliness and customer service, achieving significant improvements in guest satisfaction ratings. Proficient in team leadership, quality control, and budget management, with a proven track record of delivering efficient solutions to complex operational challenges. Committed to leveraging specialized skills in operational strategy and conflict resolution to drive organizational success. Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Housekeeping
Riverside Health & Rehabilitation Center
Missoula
10.2021 - Current
- Ensured each finished room met standard specifications to guarantee consistency.
- Followed strict safety guidelines optimizing cost-efficiency in equipment and material usage.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Organized employee training programs related to health and safety practices and hotel policies and procedures.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
- Assisted in the recruitment process by interviewing candidates for open positions within the department.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Resolved customer complaints promptly in a professional manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Assistant Head Housekeeper
Comfort Inn & Suites
Missoula
01.2020 - 10.2021
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Prepared work schedules for associates to promote proper staffing levels.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Practiced safe work habits and wore protective safety equipment.
- Conducted regular inspections of guestrooms and public areas to ensure compliance with hotel standards.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Participated in audits conducted by corporate office personnel verifying adherence to company policies and procedures.
Head Caregiver
Pleasant View Assisted Living
Missoula
01.2018 - 02.2020
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Assisted clients with maintaining good personal hygiene.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Assisted with meal planning to meet nutritional plans.
- Adhered to all safety protocols when transporting patients in vehicle or wheelchair van.
- Maintained clean and well-organized environment for client happiness and safety.
- Contributed to case reviews of client status and progress.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Recorded client status progress and challenges in logbooks and reports.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Developed individualized care plans for each patient based on their needs, preferences, and abilities.
- Participated in family meetings to discuss progress updates or changes in care plan.
- Encouraged independence by teaching self-care skills such as meal preparation and light housekeeping activities.
- Documented patient information, treatment provided and vitals in patient charts.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Completed documentation accurately including incident reports when necessary.
- Attended regular staff meetings for communication purposes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Followed care plan and directions to administer medications.
- Monitored health and well-being of clients and reported significant health changes.
- Coordinated with other health professionals to ensure quality of care.
Education
High School Diploma -
Plains High School
Plains, MT06-2001
Skills
- Room inspection
- Employee training
- Vendor negotiation
- Inventory management
- Safety compliance
- Cost control
- Problem resolution
- Team leadership
- Scheduling management
- Performance evaluation
- Customer service
- Quality assurance
- Conflict mediation
- Health standards
- Sanitation protocols
- Camaraderie building
- Guest service
- Budgets
- Purchasing policies
- Laundry operations
- Health and safety
- Task delegation
- Operations
- Budgeting expertise
- Supplies inventory
- Scheduling
- Staff meetings
- Staff management
- Waste management
- Housekeeping standards
- Scheduling coordination
- Team performance management
- Safety training administration
- Task assignment
- Folding clean laundry
- Skilled in Exterior Glass Maintenance
- Customer relationship management
- Performance improvements
- Inventory control
- Workload prioritization
- Performance metrics tracking
- Ironing clothing
- Room occupancy verification
- Data archiving
- Expense tracking
- Vendor management
- Maintenance coordination
- Pest control
- Invoice processing
- Budget administration
Certification
- C.P.R Certified
- P.C.A certified
References
References available upon request.
Timeline
Director of Housekeeping
Riverside Health & Rehabilitation Center
10.2021 - Current
Assistant Head Housekeeper
Comfort Inn & Suites
01.2020 - 10.2021
Head Caregiver
Pleasant View Assisted Living
01.2018 - 02.2020
High School Diploma -
Plains High School
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