Moriah Newman
Great Falls
Summary
Dynamic operations supervisor with a proven track record at Fed Ex Ground, enhancing team productivity through effective training and mentoring. Skilled in performance monitoring and employee engagement, I successfully reduced turnover and improved operational efficiency, fostering a collaborative environment that drives high performance and quality assurance.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Fed Ex Ground
Great Falls, MT
08.2023 - Current
- Ensured compliance with company policies, company regulations and safety standards during daily operations.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to a team of 30 package handlers.
- Reduced employee turnover by fostering a collaborative work environment conducive to high performance and employee engagement.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Preload Package Handler Trainer
Fed Ex Ground
Great Falls, MT
03.2022 - 08.2023
- Trained new package handlers on safety protocols and operational procedures.
- Oversaw daily workflows, ensuring adherence to efficiency standards and best practices.
- Conducted performance evaluations, providing feedback to improve individual skills and team productivity.
- Implemented process improvements that streamlined package sorting operations.
Preload Package Handler
Fed Ex Ground
Great Falls, MT
06.2021 - 03.2022
- Reduced damage rates for packages through careful handling by adhering to safety protocols while working in fast-paced warehouse environment.
- Assisted in training new employees on operational procedures, lifting techniques, and ensuring loading efficiency.
- Improved package handling efficiency by implementing proper sorting, organizing techniques, and proper scanning of packages.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Owner/Operator
MNN Cleaning Services
Great Falls, MT
04.2011 - 06.2021
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Analyzed client feedback to identify areas for service improvement and implement actionable changes.
- Developed and nurtured lasting customer relationships by ensuring high-quality cleaning services and client satisfaction.
- Assessed income and expenses and adapted plans to improve profit levels.
Custodial Manager
Curb Masters Maintenance
Great Falls, MT
03.2017 - 08.2019
- Managed daily custodial operations and ensured compliance with safety standards.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented quality control measures to maintain high cleanliness standards across facility.
- Coordinated scheduling of custodial staff to optimize resource allocation and coverage.
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Warehouse operations
- Quality assurance
- Incident reporting
- Employee engagement
- Team Training
- Safety oversight
- Employee development
- Workflow optimization
Timeline
Operations Supervisor
Fed Ex Ground
08.2023 - Current
Preload Package Handler Trainer
Fed Ex Ground
03.2022 - 08.2023
Preload Package Handler
Fed Ex Ground
06.2021 - 03.2022
Custodial Manager
Curb Masters Maintenance
03.2017 - 08.2019
Owner/Operator
MNN Cleaning Services
04.2011 - 06.2021