Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

Nancy Zammit

Zurrieq

Summary

Dedicated and experienced banking professional with over 25 years at HSBC Bank Malta Plc. Expertise in corporate real estate, case management, compliance, and payments services. Meticulous attention to detail, effective time management, and commitment to exceptional client service. Deep understanding of banking operations, risk management, and anti-money laundering regulations. Seeking new challenges to apply experience and develop in a leadership role.

Overview

26
26
years of professional experience

Work History

Relationship Support Associate

HSBC Bank Malta Plc
05.2020 - Current
  • Provide strategic support to corporate clients by assisting in managing real estate portfolios and ensuring seamless service delivery.
  • Collaborate with internal departments to resolve complex client queries and meet corporate objectives.
  • Manage relationships with key stakeholders, ensuring high standards of service and customer satisfaction.
  • Reduced response times for client issues through effective prioritization and task management.
  • Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.

Case Management Associate

HSBC Bank Malta Plc
07.2016 - 04.2020
  • Managed client onboarding, KYC, and due diligence processes for corporate banking clients.
  • Worked closely with internal and external parties to ensure compliance with regulatory requirements and banking policies.
  • Assisted in mitigating risks by analyzing client data and providing recommendations for risk management.
  • Participated in ongoing professional development to maintain current knowledge of best practices in case management.

Business Officer

HSBC Bank Malta Plc
01.2014 - 06.2016
  • Supported the compliance team in monitoring and reporting regulatory requirements.
  • Collected, arranged, and input information into database system.
  • Developed monthly reports.

Payments Investigations Officer

HSBC Bank Malta Plc
05.2012 - 01.2014
  • Investigated payment-related issues and disputes, working with clients and internal teams to resolve errors and ensure smooth transaction flow.
  • Collaborated with stakeholders, including offshore teams, to ensure timely and accurate processing of payments.
  • Ensured compliance with financial regulations related to payment operations.
  • Payments Services

E-Channels Officer

HSBC Bank Malta Plc
06.2008 - 05.2012
  • Managed digital banking channels and supported customers with e-banking services.
  • Identified and escalated technical issues to maintain uninterrupted functionality of online banking systems.
  • Provided training and support to clients using digital banking tools.
  • Responded promptly to customer inquiries received via the online messaging system.

Teller

HSBC Bank Malta Plc
01.2005 - 06.2008
  • Handled daily transactions, including deposits, withdrawals, and foreign exchange.
  • Provided exceptional customer service by ensuring accurate and efficient transaction processing.
  • Ensured compliance with bank security policies and procedures.
  • Cash Centre

Branch Official

HSBC Bank Malta Plc
10.1999 - 12.2004
  • Managed customer-facing operations, ensuring that clients received professional, timely service.
  • Assisted in branch administration and operational tasks.
  • Provided support in resolving customer queries and concerns.

Education

Higher Diploma in Administration And Management -

University of Malta
12-2014

Malta Banking Certificate -

The Chartered Institute of Bankers
Malta
06-2000

Skills

  • Strong organizational skills
  • Excellent time management and multitasking abilities
  • Proficient in banking software and systems (internal tools used in HSBC)
  • Strong problem-solving and decision-making skills
  • In-depth understanding of Anti-Money Laundering (AML) and KYC regulations
  • Effective communication and interpersonal skills, both written and verbal
  • Customer support

Languages

Maltese (Fluent)
English (Fluent)
Italian (Conversational)

Awards

Higher Diploma in Administration and Management – Merit, 

Award in Anti-Money Laundering – Merit, 

Malta Banking Certificate


Timeline

Relationship Support Associate

HSBC Bank Malta Plc
05.2020 - Current

Case Management Associate

HSBC Bank Malta Plc
07.2016 - 04.2020

Business Officer

HSBC Bank Malta Plc
01.2014 - 06.2016

Payments Investigations Officer

HSBC Bank Malta Plc
05.2012 - 01.2014

E-Channels Officer

HSBC Bank Malta Plc
06.2008 - 05.2012

Teller

HSBC Bank Malta Plc
01.2005 - 06.2008

Branch Official

HSBC Bank Malta Plc
10.1999 - 12.2004

Higher Diploma in Administration And Management -

University of Malta

Malta Banking Certificate -

The Chartered Institute of Bankers

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Nancy Zammit