Nande Casa

• Upholding and implementing various administrative tasks throughout the corporate organization.
• Receiving clients at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Receive and make 30 incoming calls from client and making call to clients and candidates.
• Reverting calls relevant consultant/staff member
• Detailed messages to the relevant consultant/staff member Update and maintain the internal
• Contact database.
• Data capturing, Filling, Administration Tasks
• Verifying and confirming or updating information on the system dat
• To keep an accurate daily log of calls made and the number of candidates/clients spoken to or any leads gained.
• Inputting notes onto the system.

Manage daily replenishment

• Ensure the profit and productivity goals are met
• Product knowledge
• Stockroom management
• Theft control
• To make sure all products are always available to ensure that fitting room is covered and merchandise is redistributed efficiently and accurate
• How to implement company Key performance indicators
• Managed and motivated employees to be productive and engaged in work.
• Career development
• Accomplished multiple tasks within established timeframes.
• Coordination
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Sales analysis
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Operation
• Maintained professional, organized, and safe environment for employees and patrons.
• Customer Query
• Management Skills
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.