NATALIA SEEWALD
GOZO
Summary
Professional, experienced in customer service; able to analyze and resolve customer issues and complaints effectively and efficiently.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Ticket Seller
City Sightseeing bus
04.2023 - Current
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
Customer Service Representative
CITROEN
01.2020 - 07.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered telephone calls and respond to inquiries or transfer calls.
- Customer service for social media.
- Customer service by Email
- Answered customer telephone calls promptly to avoid on-hold wait times
Event Hostess
Fiat Chrysler Automobiles
08.2011 - 01.2020
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers and musicians during for events.
- Coordinated schedules and timelines for events.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Planned large-scale events such as trade shows, conferences and meetings
- Coordinated schedules and timelines for events
- Interviewed clients to understand event scopes of work and establish budgets
Education
Course of Barista - Food Service
INTERNATIONAL COCKTAIL CENTER
ARGENTINA06.2022
MBA - Public Relations
DIVULGACION DINAMICA
SEVILLA SPAIN02.2019
Certificate in Human Resources Assistant - Human Resources Management
LOOPIAN
BENITO JUAREZ UNIVERSITY MEXICO03.2018
Quality Course in Service And Customer Service - Customer Service
CAPACITARTE
BUENOS AIRES ARGENTINA09.2017
Teacher´s Degree Title - Health And Physical Education
RUIZ OF MONTOYA INSTITUTE
ARGENTINA07.2008
Skills
- Communication
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Word and Excel
- Active Learning
Languages
Spanish
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Ticket Seller
City Sightseeing bus
04.2023 - Current
Customer Service Representative
CITROEN
01.2020 - 07.2022
Event Hostess
Fiat Chrysler Automobiles
08.2011 - 01.2020
Course of Barista - Food Service
INTERNATIONAL COCKTAIL CENTER
MBA - Public Relations
DIVULGACION DINAMICA
Certificate in Human Resources Assistant - Human Resources Management
LOOPIAN
Quality Course in Service And Customer Service - Customer Service
CAPACITARTE
Teacher´s Degree Title - Health And Physical Education
RUIZ OF MONTOYA INSTITUTE
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