Natalie Weaver
Bozeman
Summary
Dynamic manager with proven expertise in team leadership and customer service at Gallatin Ice. Skilled in time management and decision-making, I effectively resolved staff conflicts and enhanced employee engagement. Committed to delivering exceptional experiences while maintaining operational efficiency and responsible cash handling.
Overview
4
4
years of professional experience
Work History
Manager of Scorekeepers and Bartender
Gallatin Ice
08.2023 - Current
- Make sure every game has scorekeepers there to work them.
- Write schedules to make sure every employee is getting the hours that they need.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Team Manager
Montana State Hockey
08.2021 - Current
- Coordinate all travel, this includes booking hotels, coordinating meals, and transportation.
- Coordinate all home game activities. This includes hiring and managing employees to run ticket sales, apparel sales, and hiring security for every game.
- Run the teams Instagram and Facebook feed. @msubobcathockey
- Coordinate fundraising opportunities for the team. Also help coordinate community service opportunities.
Barista
Better Buzz Coffee Roasters
05.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Pro Shop Attendant
Valley View Golf Club
05.2022 - 10.2023
- Seasonal Job (Would work May-October each summer)
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
Education
Bachelor of Science - Business Management
Montana State University
Bozeman, MT12-2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
Timeline
Barista
Better Buzz Coffee Roasters
05.2024 - 08.2024
Manager of Scorekeepers and Bartender
Gallatin Ice
08.2023 - Current
Pro Shop Attendant
Valley View Golf Club
05.2022 - 10.2023
Team Manager
Montana State Hockey
08.2021 - Current
Bachelor of Science - Business Management
Montana State University
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