Nathan Inguanez
Clerk
Paola
Summary
At Court Services Agency, I have experience in enhancing office efficiency and customer satisfaction through meticulous file maintenance and superior administrative support. My adeptness in database entry and fostering a professional atmosphere showcases my blend of hard and soft skills. I significantly improved document retrieval processes, contributing to a culture of continuous improvement and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clerk
Court Services Agency
10.2021 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Edited documents to keep company materials free of grammar errors.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Volunteer
Emergency Fire & Rescue Unit
06.2021 - 09.2021
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
UK Level 4 Diploma in Business Management - Business Management
Learnkey Training Institute
Birkirkara, Malta 04.2001 -
AIO Course - Arts And Humanities
Giovanni Curmi Higher Secondary School
Naxxar, Malta 04.2001 -
O' Levels - Secondary Education
St. Aloysius Secondary School
Birkirkara, Malta 04.2001 -
Benchmarks - Primary Education
St. Aloysius Primary School
Balzan, Malta 04.2001 -
Skills
Administrative Support
Administrative tasks
Database entry
File Maintenance
Telephone Etiquette
Filing systems
Bookkeeping
Spreadsheet development
Research
Additional Information
Digital Skills: Excel, Word, Powerpoint, Microsoft Office, Social media, ECDL course.
Languages
Maltese
Native language
English
Proficient
C2
Certification
ECDL, O' levels (Social Studies, History, English Literature, English language, Maltese, Maths, Religion, P.E, I.T, PSCD, Biology.
Timeline
Clerk
Court Services Agency
10.2021 - Current
Volunteer
Emergency Fire & Rescue Unit
06.2021 - 09.2021
UK Level 4 Diploma in Business Management - Business Management
Learnkey Training Institute
04.2001 -
AIO Course - Arts And Humanities
Giovanni Curmi Higher Secondary School
04.2001 -
O' Levels - Secondary Education
St. Aloysius Secondary School
04.2001 -
Benchmarks - Primary Education
St. Aloysius Primary School
04.2001 -
ECDL, O' levels (Social Studies, History, English Literature, English language, Maltese, Maths, Religion, P.E, I.T, PSCD, Biology.
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