Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nealy Campbell

Hobson

Summary

Office Accounting Specialist with over 24 years of experience in customer account management and precise record-keeping. Demonstrated ability to enhance inventory management and streamline office operations, leading to timely payments and improved monthly reporting. Highly organized with a strong focus on detail, contributing to operational efficiency and positive customer relationships. Expertise in adapting to evolving ERP systems and training new employees across multiple locations.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Grain Accounting Specialist II

United Grain Corporation-Moccasin
02.2001 - 05.2025
  • Managed over 200 customer accounts for grain transactions, by accurately tracking commodities, checking liens with State of MT, resulting in payments being made accurately an in a timely manner.
  • Ensured accurate record keeping, by recording incoming and outgoing commodities, leading to improved inventory management.
  • Reconciled monthly payables, by getting proper approval, to have payments received on time by recipients.
  • Managed all office operations, by multi-tasking, being very organized and able to work independently, with minimal supervision creating a well managed office.
  • Managed and did record-keeping for monthly and yearly reports, creating successful audits
  • Proven to have great customer service skills, receiving compliments on how well job was done, making for strong customer relationships and gained a lot of respect and trust.
  • Attention to detail, made for more efficiently run business, which created a great reputation
  • Vital contributor to opening this business in 2001 with 20 customers today’s over 200 customers.

Swimming Pool Manager

City of Hobson
05.2014 - 09.2022
  • Streamlined lifeguard training program for improved emergency response times and overall staff competence.
  • Oversaw aquatic programs such as water aerobics classes or youth swim teams to expand offerings available to members.
  • Developed strong relationships with members, addressing concerns promptly and fostering a positive community environment.
  • Recruited hired, and trained high-quality lifeguards to maintain a safe swimming environment for all patrons.
  • Maintained accurate inventory pool supplies, proactively ordering replacements when necessary avoiding stockouts affecting daily operations.
  • Reduced liability risks by conducting thorough background checks on all prospective employees during hiring process.
  • Enhanced swimmer safety by implementing and enforcing strict pool rules and guidelines.
  • Implemented a streamlined scheduling system for staff members, increasing efficiency and reducing conflicts.
  • Ensured compliance with local health department regulations through diligent record-keeping practices related water quality monitoring results.
  • Managed pool budget efficiently, prioritizing necessary expenses while minimizing costs where possible.
  • Performed routine risk assessments of the facility to proactively address any safety hazards before they became problematic incidents affecting patrons or staff members alike.
  • Conducted regular inspections of pool equipment to identify potential issues early on and reduce downtime or costly repairs.
  • Oversaw and managed lifeguard staff by monitoring attendance and performance.
  • Adjusted pool chemical balance to maintain general water cleanliness.
  • Performed regular safety inspections of pools and equipment to reduce hazards.
  • Maintained filtration system and other aquatic systems within facility to support proper operations.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
  • Hired, trained and evaluated team members to meet departmental standards and goals.
  • Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
  • Developed lifeguard deck rotational system to monitor pools.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Monitored budget and expenditures, keeping facility within budget.
  • Increased member satisfaction with regular pool maintenance, ensuring cleanliness and proper chemical balance.

Receptionist

Dr. Richard McMaster
12.1998 - 11.2000
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Dental Receptionist

Dr. Micheal J Susich
08.1997 - 12.1998
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Managed patient billing processes for timely, accurate payments.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
  • Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
  • Reduced no-show rates through timely and effective appointment reminders and confirmations.

Education

Associates Degrees - Accounting & Office Management

Montana State University-Billings
Billings, MT
05.1997

High School Diploma -

Hobson High School
Hobson, MT
05.1995

Skills

  • Accounts receivable
  • Administrative experience
  • English
  • QuickBooks
  • Microsoft Outlook
  • Records management
  • Organizational skills
  • Analysis skills
  • Communication skills
  • Leadership
  • Computer skills
  • Accounting
  • Microsoft Word
  • Budgeting
  • ERP systems
  • Microsoft Excel
  • Attention to detail
  • Customer service
  • Self motivation
  • Accounting software
  • Microsoft Office
  • Accounts payable

Certification

  • First Aid/CPR
  • 2024 to 2026

Timeline

Swimming Pool Manager

City of Hobson
05.2014 - 09.2022

Grain Accounting Specialist II

United Grain Corporation-Moccasin
02.2001 - 05.2025

Receptionist

Dr. Richard McMaster
12.1998 - 11.2000

Dental Receptionist

Dr. Micheal J Susich
08.1997 - 12.1998

Associates Degrees - Accounting & Office Management

Montana State University-Billings

High School Diploma -

Hobson High School

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Nealy Campbell