Nesrine Oueslati

UNHCR (United Nations High Commissioner for Refugees) Project:

• Developed Azure Repos, Pipelines, and Artifacts to optimize code management and deployment efficiency.
• Customized , designed and implemented CI/CD pipelines using YAML for streamlined deployment processes and to meet project requirements
• Utilized CRM Platforms and various CI/CD tools to enhance project efficiency.
• Monitored deployment activities and addressed any issues to ensure smooth deployment processes

CQC (Care Quality Commission England) Project:

• Configured model-driven apps integrated with Canvas apps to project specifications.
• Developed Web Resources and Plugins using JavaScript .NET and C# to extend Dynamics 365 CE CRM functionality.
• Automated business processes with Model Driven-App, Canvas app, Workflow, actions, bussines rules, Power Automate, and FetchXML.
• Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.

KDN KPMG Delivery Network Project (Internal):

• Designed and integrated customer portal utilizing Facebook, Chatbot, and WhatsApp channels integrated with customer Service Omnichannel, Logic Apps and Power Automate.
• Implemented chatbots with Power Virtual Agent for automated customer interactions.

Interface SAPxCRM Project:

• Integrated Microsoft Dynamics 365 CE with SAP S4/HANA using LogicApps SAP connector.
• Developed cloud-based integration solutions for data transfer within Dynamics 365 CE applications and SAP using LogicApps flows
• Collaborated with external team from different site within company to discuss project requirements, strategies, implementation, and provide technical support

CRM World Project:

• Configured Dynamics CRM sales module to align with organizational processes.
• Developed custom plugins in C# and JavaScript for extended CRM functionality.
• Created Power Automate flows integrating SharePoint, Dataverse, Outlook, and Teams.
• Provided technical support and training to end-users and stakeholders.
• Collaborated with stakeholders to transform client requirements into turnkey solutions.
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DATA-Migration Stream :

• Designed and implemented data migration strategies, ensuring seamless transition between MS environments.
• Developed and deployed SSIS packages using KingswaySoft to automate complex data migration and transformation tasks.
• Utilized SQL Server Integration Services (SSIS) , XRMTOOLBOX , SQL queries for seamless integration and data synchronization.