Neuza Ebejer

Cinema Attendant

Embassy Cinemas

12.2024 - Current

Provided exceptional customer service to enhance guest experience.
Assisted in maintaining cleanliness and organization of cinema facilities. Including shop, bar and theatres.
Operated ticketing systems efficiently during peak hours.
Supported concession stand operations by preparing and serving snacks.
Worked both morning and evening shifts, including public holidays and weekends.
Collaborated with team members to ensure smooth theater operations.
Resolved customer inquiries and complaints promptly and professionally.
Learned safety protocols for equipment operation and emergency procedures.
Adapted quickly to changing environments and new technologies within the workplace.
Addressed guest concerns professionally, resolving issues swiftly while maintaining a positive attitude.
Aided in inventory management by accurately tracking stock levels and restocking items as needed.
Managed cash transactions accurately, ensuring proper accounting procedures were followed at all times.
Facilitated efficient communication between team members by relaying important information quickly during shift changeovers or peak hours of operation.
Supported special events by assisting with setup, breakdown, and coordination of event logistics, enhancing overall guest experience.
Achieved consistently high customer satisfaction ratings, reflecting dedication to delivering exceptional service in the cinema attendant role.
Streamlined customer check-in process by implementing digital ticket scanning technology at entrances.
Ensured a safe and secure atmosphere by conducting regular facility checks and addressing any hazards promptly.
Assisted in the smooth operation of film screenings by efficiently managing ticket sales and admissions.
Trained new employees on company policies, daily tasks, and safety protocols, contributing to their successful integration into the team.
Collaborated with team members to deliver an exceptional movie-going experience for all patrons.
Fostered a welcoming atmosphere for diverse audiences by promoting inclusivity and respect among staff and guests.