Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nevaeh Nava

Billings

Summary

Professional in hospitality with thorough preparation for providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, and ability to create welcoming environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

Sunshine Express
09.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.

Barista

Daily Perks
11.2021 - 08.2023
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Server

Cj's Bar And Grill - Billings Mt
03.2021 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Barista Shift Lead

City Brew
05.2019 - 02.2021
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
  • Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.

Sales Associate

Rue 21
03.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Billings West High School
Billings, MT
05-2020

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Problem-solving
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Order taking
  • Excellent memory
  • Professional demeanor
  • Basic math
  • Verbal and written communication
  • Reliable and dependable

Certification

  • Licensed Cosmetologist - (November 2024)

Timeline

Barista

Sunshine Express
09.2023 - Current

Barista

Daily Perks
11.2021 - 08.2023

Server

Cj's Bar And Grill - Billings Mt
03.2021 - 09.2021

Barista Shift Lead

City Brew
05.2019 - 02.2021

Sales Associate

Rue 21
03.2018 - 05.2019

High School Diploma -

Billings West High School

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Nevaeh Nava