Nichole Dyer
Drummond
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Ascendo Resources
02.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Certified Nursing Assistant
The Ivy At Deer Lodge
10.2020 - 05.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Checked patient vitals such as temperature, blood pressure and oxygen levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and multiple sclerosis.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Assistant Manager
Heritage Imaging & Embroidery
05.2018 - 10.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed embroidery, screen printing, engraving, vinyl, and heat transfer projects.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Correctional Officer
Montana State Prison
09.2014 - 06.2016
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Conducted safety checks in cells, day rooms, recreational areas, and chow halls.
- Arranged for medical and dental care of inmates.
- Conducted routine and emergency head counts.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Delivered inmates to work sites and returned safely by following protocols.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Observed behavior of residents individually and in groups.
Temp Case Manager
Western Montana Mental Health Center
06.2013 - 11.2013
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Crisis Intervention Worker
Western Montana Mental Health Center
01.2013 - 08.2013
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Documented risk to each client and context of concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Performed verbal de-escalation to resolve crises.
- Documented all client interactions and interventions.
- Supported clients in developing coping skills.
- Conducted follow-ups with clients to determine need for extended assistance.
Dental Assistant Intern
Deer Lodge Family Dental
08.2010 - 11.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Provided diagnostic information by exposing and developing radiographic studies.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Gathered patient data for patients daily.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Supported office efficiency by answering phones, replying to emails and answering patient inquiries.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared dental rooms and materials.
- Accurately entered patient clinical data into computer to update charts.
Education
Some College (No Degree) -
Montana Tech of The University of Montana
Butte, MTHigh School Diploma -
Powell County High School
Deer Lodge, MT06.2012
Skills
- Observation Documentation
- Willingness to Learn
- Verbal and Written Communication
- Attention to Detail
- Consistent Follow Through
- Multitasking and Prioritization
- Caregiver Relations
- Electronic Recordkeeping
Certification
- CNA - Certified Nurse Assistant - expires 08/31/2025
References
- Chrissy Bledsoe 406-560-3233
- Leslie Conn 406-531-0899
- Jackie Castellanos 323-359-5235
- Jordan Kaufman 406-396-3126
- Laura Stryker 406-490-0263
Timeline
Certified Nursing Assistant
Ascendo Resources
02.2022 - Current
Certified Nursing Assistant
The Ivy At Deer Lodge
10.2020 - 05.2022
Assistant Manager
Heritage Imaging & Embroidery
05.2018 - 10.2020
Correctional Officer
Montana State Prison
09.2014 - 06.2016
Temp Case Manager
Western Montana Mental Health Center
06.2013 - 11.2013
Crisis Intervention Worker
Western Montana Mental Health Center
01.2013 - 08.2013
Dental Assistant Intern
Deer Lodge Family Dental
08.2010 - 11.2012
Some College (No Degree) -
Montana Tech of The University of Montana
High School Diploma -
Powell County High School
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