Nickole Bell
Helena
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Self / Pure Hair Spa
01.2023 - Current
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong and loyal rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Branch Manager / Banker / Customer Service Rep
Valley Bank of Helena
11.2011 - 01.2023
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks.
- Evaluated employee performance regularly through monthly and annual reviews to facilitate continuous development of skills and knowledge base within the team.
- Cultivated lasting relationships with all customers securing their loyalty through exceptional service, advice, and community involvement.
- Collaborated with senior management on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired qualified candidates for open branch positions.
- Developed a high-performing team through training, team building, and performance management. Trained new hires on customer service policy and procedures.
- Ensured regulatory compliance through diligent adherence to standards, guidelines, and policies.
- Examined customer loan applications for loan approvals and denials.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Addressed concerns promptly and professionally to ensure customer satisfaction.
- Opened, closed, and updated accounts for customers. Executed wire transfers, account/CIP maintenance.
- Processed daily teller transactions. Balanced teller drawers, TCR, and ATM cash. Executed branch cash audits.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect customer as well as the bank.
- Referred customers to other banking departments for specialized services.
Education
Montana Board of Cosmetology License -
R-Tech College of Cosmetology
Helena, MT01-2004
High School Diploma -
Helena High School
Helena, MT05-2002
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
Timeline
Cosmetologist
Self / Pure Hair Spa
01.2023 - Current
Branch Manager / Banker / Customer Service Rep
Valley Bank of Helena
11.2011 - 01.2023
Montana Board of Cosmetology License -
R-Tech College of Cosmetology
High School Diploma -
Helena High School
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