Nicole Cutajar
Showroom Manager
Il-Mellieħa,MLH
Summary
Self-motivated sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
10
10
years of professional experience
29
29
years of post-secondary education
Work History
Sales Executive
Deckor Ltd
03.2018 - Current
- Successfully sold a range of home furnishings, specializing in doors and parquet flooring, to a diverse client base
- Oversee market research to identify emerging trends, customer needs, and competitor strategies
- Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives
- Monitor brand consistency across marketing channels and materials.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Created and implemented successful sales campaigns to drive leads and increase sales.
Cabin Crew
Airport
06.2017 - 02.2018
- Provided exceptional customer service to passengers during flights, ensuring a safe, comfortable, and enjoyable travel experience
- Demonstrated proficiency in adhering to safety procedures and protocols, including pre-flight safety demonstrations, emergency evacuations, and first aid responses
- Managed challenging situations, including passenger conflicts, medical emergencies, and disruptive behavior, with composure, tact, and diplomacy.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Warehouse Assistant
P Cutajar & Co Ltd
05.2014 - 05.2017
- Picked, packed, and shipped orders adhering to deadlines
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Optimized storage layout for easy access and retrieval of goods, significantly reducing time required to locate items.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Played pivotal role in meeting seasonal demand spikes, coordinating extra shifts and temporary staff hiring.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Barista
McCafe
01.2015 - 02.2016
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
Waitress
Lovage Bistro
05.2014 - 09.2014
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Greeted new customers, discussed specials, and took drink orders.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
A Level - Geography And Religion Studies -
Higher 6th Form
Malta 04.2001 - 04.2016
Intermediates - Environmental Studies, SOK, English, Home Economics -
Higher 6th Form
Malta 01.2014 - 04.2016
10 GCSE's And ECDL Pass -
Primary To Secondary School (Our Lady Immaculate)
Malta 01.2003 - 04.2014
EASA Cabin Crew Attestation Training -
Hahn Training Centre (HTC)
Hahn, Germany 04.2001 -
Skills
Project Management
Customer Service
Team building
Multitasking
Problem-solving
Business development and planning
Business Networking
Friendly and Helpful
Effective Communication
Lead prospecting
Languages
Maltese
Proficient
C2
English
Proficient
C2
Voluntary Work
CARITAS MALTA, 2023, PRESENT, Christmas Lunch Preparation, Other Events
Timeline
Sales Executive
Deckor Ltd
03.2018 - Current
Cabin Crew
Airport
06.2017 - 02.2018
Barista
McCafe
01.2015 - 02.2016
Warehouse Assistant
P Cutajar & Co Ltd
05.2014 - 05.2017
Waitress
Lovage Bistro
05.2014 - 09.2014
Intermediates - Environmental Studies, SOK, English, Home Economics -
Higher 6th Form
01.2014 - 04.2016
10 GCSE's And ECDL Pass -
Primary To Secondary School (Our Lady Immaculate)
01.2003 - 04.2014
A Level - Geography And Religion Studies -
Higher 6th Form
04.2001 - 04.2016
EASA Cabin Crew Attestation Training -
Hahn Training Centre (HTC)
04.2001 -
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