Nicole Furman
Billings
Summary
Lead Optician with proven ability to manage optical practices and enhance patient satisfaction. Skilled in eyewear fitting and dispensing, with a history of driving sales growth and improving inventory efficiency. Committed to ongoing professional development and fostering team collaboration.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Optician
The Eye Clinic
03.2013 - Current
- Served as lead optician for a high-volume eye care clinic supporting optometrists, ophthalmologists, and subspecialists in glaucoma and corneal care.
- Expertly fit complex prescriptions and troubleshoot lens-related issues, including refractive errors, Interverted pupils, optical alignment, multifocal measurements, pantoscopic tilt, vertex distance and base curves.
- Recognized for advanced eyewear repair skills; frequently referred to as a 'miracle worker' for salvaging damaged frames and optimizing best vision.
- Maintain a 100% patient satisfaction rate through outstanding customer care, follow-up, and attention to detail.
- Supervise optical department operations, including scheduling, training, and staff oversight.
- Conduct frame inventory audits every 46 months and manage contact lens trial stock and optical supply orders.
- Coordinate quarterly vendor meetings to stay current with frame and lens innovations.
- Maintain ABO certification; continued education through Walman University, 2020 MAG Education, and Transitions Expert Certification.
- Utilize ModMed for medical records, Excel for inventory, Microsoft Office/Word for documentation, and Walman Digital Vision Wizard.
- Managed end-of-month invoice reconciliation in line with ADO purchasing protocols.
- Operated multi-line phone systems and shift planner scheduling software.
Lens Representative
Walman Optical
02.2008 - 03.2013
- Acted as liaison between optometrists, retail partners, and manufacturing to ensure accurate product selection and timely order fulfillment.
- Provided guidance on prescription lens materials, coatings, and enhancements (AR, blue light, photochromic, progressive).
- Educated clients on product benefits, proper lens handling, and optical technology to drive satisfaction and sales.
- Managed a portfolio of accounts, resolving issues, tracking custom orders, and upselling lens upgrades.
- Collaborated with production and logistics to streamline processes and reduce turnaround time.
- Represented the company at industry events, trade shows, and client meetings to strengthen relationships and promote new offerings.
Lead Line Cook
The Suds Hut
01.1998 - 02.2008
- Led a fast-paced kitchen operation, preparing high-quality meals in a high-volume, high-pressure environment.
- Operated multiple cooking stations (grill, sauté, prep) and ensured consistency and quality under tight timeframes.
- Collaborated with kitchen team to execute daily specials and manage peak service periods with precision.
- Maintained strict adherence to food safety, hygiene, and sanitation protocols.
- Recognized for the ability to remain calm, organized, and efficient during high-stress shifts.
Education
ABO Certified Optician - undefined
Skills
- ModMed medical records system
- Microsoft Office Suite
- Walman digital vision wizard
- Multi-line phone systems
- Shift planning
- Inventory management
- Optical equipment and adjustment
Certification
- Abo Certified Optician
- Transitions expert
LANGUAGES
English
Professional Working
Timeline
Lead Optician
The Eye Clinic
03.2013 - Current
Lens Representative
Walman Optical
02.2008 - 03.2013
Lead Line Cook
The Suds Hut
01.1998 - 02.2008