Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Nicole Furman

Billings

Summary

Lead Optician with proven ability to manage optical practices and enhance patient satisfaction. Skilled in eyewear fitting and dispensing, with a history of driving sales growth and improving inventory efficiency. Committed to ongoing professional development and fostering team collaboration.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Lead Optician

The Eye Clinic
03.2013 - Current
  • Served as lead optician for a high-volume eye care clinic supporting optometrists, ophthalmologists, and subspecialists in glaucoma and corneal care.
  • Expertly fit complex prescriptions and troubleshoot lens-related issues, including refractive errors, Interverted pupils, optical alignment, multifocal measurements, pantoscopic tilt, vertex distance and base curves.
  • Recognized for advanced eyewear repair skills; frequently referred to as a 'miracle worker' for salvaging damaged frames and optimizing best vision.
  • Maintain a 100% patient satisfaction rate through outstanding customer care, follow-up, and attention to detail.
  • Supervise optical department operations, including scheduling, training, and staff oversight.
  • Conduct frame inventory audits every 46 months and manage contact lens trial stock and optical supply orders.
  • Coordinate quarterly vendor meetings to stay current with frame and lens innovations.
  • Maintain ABO certification; continued education through Walman University, 2020 MAG Education, and Transitions Expert Certification.
  • Utilize ModMed for medical records, Excel for inventory, Microsoft Office/Word for documentation, and Walman Digital Vision Wizard.
  • Managed end-of-month invoice reconciliation in line with ADO purchasing protocols.
  • Operated multi-line phone systems and shift planner scheduling software.

Lens Representative

Walman Optical
02.2008 - 03.2013
  • Acted as liaison between optometrists, retail partners, and manufacturing to ensure accurate product selection and timely order fulfillment.
  • Provided guidance on prescription lens materials, coatings, and enhancements (AR, blue light, photochromic, progressive).
  • Educated clients on product benefits, proper lens handling, and optical technology to drive satisfaction and sales.
  • Managed a portfolio of accounts, resolving issues, tracking custom orders, and upselling lens upgrades.
  • Collaborated with production and logistics to streamline processes and reduce turnaround time.
  • Represented the company at industry events, trade shows, and client meetings to strengthen relationships and promote new offerings.

Lead Line Cook

The Suds Hut
01.1998 - 02.2008
  • Led a fast-paced kitchen operation, preparing high-quality meals in a high-volume, high-pressure environment.
  • Operated multiple cooking stations (grill, sauté, prep) and ensured consistency and quality under tight timeframes.
  • Collaborated with kitchen team to execute daily specials and manage peak service periods with precision.
  • Maintained strict adherence to food safety, hygiene, and sanitation protocols.
  • Recognized for the ability to remain calm, organized, and efficient during high-stress shifts.

Education

ABO Certified Optician - undefined

Skills

  • ModMed medical records system
  • Microsoft Office Suite
  • Walman digital vision wizard
  • Multi-line phone systems
  • Shift planning
  • Inventory management
  • Optical equipment and adjustment

Certification

  • Abo Certified Optician
  • Transitions expert

LANGUAGES

English
Professional Working

Timeline

Lead Optician

The Eye Clinic
03.2013 - Current

Lens Representative

Walman Optical
02.2008 - 03.2013

Lead Line Cook

The Suds Hut
01.1998 - 02.2008

ABO Certified Optician - undefined

Nicole Furman