Hi, I’m
Nikko Capa
Shift Leader
Paola
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
9
years of professional experience
5
Languages
Work History
Maypole
Shift Leader
06.2018 - Current
Job overview
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Improved team efficiency by streamlining shift scheduling and task delegation.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
DB San Antonio
Barista/Bartender/Waiter
04.2017 - 06.2018
Job overview
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Costa Cruises
Chef
05.2015 - 01.2016
Job overview
- Received numerous accolades from critics for creative dish presentations, elevating the restaurant''s reputation within the industry.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Introduced unique fusion cuisine concepts that garnered widespread praise from both customers and food critics alike.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
Education
International School For HRMBacoor, Cavite
Bachelor of Science from Hotel And Restaurant Management
04.2001
Patnubay AcademyNoveleta, Cavite
High School Diploma
04.2001
Skills
Production Scheduling
Production Reporting
Operations Support
Customer Service Management
Staff Supervision
Shift Scheduling
Strong verbal and written communication
Employee Attendance Monitoring
Client Service
Team motivation
Team Collaboration and Leadership
Timeline
Shift Leader
Maypole
06.2018 - Current
Barista/Bartender/Waiter
DB San Antonio
04.2017 - 06.2018
Chef
Costa Cruises
05.2015 - 01.2016
International School For HRM
Bachelor of Science from Hotel And Restaurant Management
04.2001
Patnubay Academy
High School Diploma
04.2001