Nikola Milicevic
Slot Attendant
San Pawl il-Bahar,Malta
Summary
Versatile and dynamic, with a proven track record at Casino Malta. Excel in enhancing gaming floor performance and customer satisfaction. Leveraging strong attention to detail and exceptional customer service skills, significantly improved transaction accuracy and team efficiency. Expertise in slot machine operations and commitment to fostering a safe, engaging online community underscore ability to contribute effectively to any team.
Overview
10
10
years of professional experience
Work History
Slot Attendant, Receptionist and Cashier
Casino Malta
01.2022 - Current
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Proactively identified areas of improvement within the assigned section, implementing changes to enhance the overall performance of the gaming floor.
- Ensured timely response to player needs during peak hours by effectively multitasking between multiple requests simultaneously without sacrificing quality of service.
- Assisted in the training of new hires on proper procedures for handling money, operating slot machines, and delivering excellent customer service.
Slot Supervisor
Slot Club President
04.2018 - 08.2021
- Managed inventory levels of gaming tokens, cash, and supplies to maintain smooth operations on the slot club location.
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
- Contributed to revenue growth with proactive identification of high-potential players for rewards program enrollment.
Online Moderator
MTS Teren
03.2015 - 01.2018
- Reduced instances of inappropriate content by diligently reviewing and removing offensive posts.
- Maintained accurate records of moderation actions taken, allowing for transparency and accountability within the team.
- Ensured a safe online environment through consistent enforcement of platform rules and regulations.
- Adapted to changing community needs by staying informed on current trends, topics, and relevant issues.
Education
High School Diploma -
Gymnasium in Krusevac
Krusevac 04.2001 -
Skills
Strong attention to detail
Slot machine knowledge
Customer Service
Product Knowledge
Active Listening
Teamwork and Collaboration
Computer Skills
Fast Learner
Accomplishments
- Earned "Star of the Month" reward for best employee during month 5 times during my period in Casino Malta.
- Trained and mentored 10 new employees for different roles.
- Successfully passed training in Casino Malta for AML in gambling industry and Compliance training.
- In possession of MGA key person license.
Languages
Serbian
Native language
English
Proficient
C2
Croatian
Proficient
C2
Italian
Beginner
A1
Video games, football, sport
- Video Games: Passionate gamer with a focus on strategy and teamwork, developing critical thinking and collaboration skills.
- Football: Active player and fan, participating in local leagues and fostering teamwork and leadership abilities.
- Sports Knowledge: Extensive knowledge of various sports, keeping up with trends and analysis, enhancing my understanding of strategy and performance.
Interests
I am eager to build my career in the iGaming industry
Timeline
Slot Attendant, Receptionist and Cashier
Casino Malta
01.2022 - Current
Slot Supervisor
Slot Club President
04.2018 - 08.2021
Online Moderator
MTS Teren
03.2015 - 01.2018
High School Diploma -
Gymnasium in Krusevac
04.2001 -
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