Olivia Belcher
Bozeman
Summary
Dynamic and detail-oriented receptionist with proven expertise at Pediatric Dental Group, excelling in customer relations and appointment scheduling. Recognized for enhancing patient experience through effective communication and meticulous organization. Proficient in data entry and maintaining confidentiality, contributing to a seamless transition to digital records. Committed to delivering exceptional service in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Receptionist
Pediatric Dental Group
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked and billed insurance including Medicaid.
- Used central phone service to send and answer texts, check faxes, send out health forms, check voicemail.
- Organized patient charts, including updating treatment plans.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new patients and securing paperwork completion.
- Supported in the transition to a digital interface by scanning patient charts, updating digital records, and assisting other members in the digital transition.
Education
Bachelor of Arts - Political Science
Montana State University
Bozeman, MT12-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Mail handling
- Multi-line telephone operation
- Documentation and reporting
- Typing speed
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Receptionist
Pediatric Dental Group
05.2024 - Current
Bachelor of Arts - Political Science
Montana State University
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