Olivia McManus
Helena
Summary
Organized and dedicated candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Tourism Systems Support
Montana Department Of Commerce
11.2023 - Current
- Supports VisitMT website processes for increased efficiency, faster resolution times, and successful brand representation.
- Collaborates with cross-functional teams including IT, Marketing, and Tourism to address department and stakeholder goals.
- Served as an escalation point for complex issues requiring advanced expertise and empathy, consistently delivering satisfactory resolutions within limited timeframes.
- Participated actively in regular team meetings to share insights on current challenges and collaborate on effective solutions.
- Supports effective communication channels between IT teams and users, fostering a collaborative environment for problemsolving.
Key Accounts Manager
George's Distributing
09.2016 - 11.2023
- Secured high-value accounts through consultative selling, effective customer solutions, creative sales pitches, and brand collaboration.
- Created social media strategy designed to present professional image consistent with company's brand values and organization's voice.
- Management of major events including trade shows, sales meetings, and major fundraising gala, Big Brothers Big Sister's Wine Crush.
- Worked with sales team to successfully achieve statewide brand goals, develop talent, and present a consistent level of professionalism.
- Liaison between account partners, suppliers, and leadership team, navigating challenging partnerships with positivity and measurable successes.
- Built and cultivated long-term quality relationships with major buyers and customers by providing superior customer service with focus on consistent communication and collaboration.
- Managed large scale projects within high pressure timeframes.
Server Manager
Hawthorn Bottle Shop & Tasting Room
03.2015 - 09.2016
- Fostered team strengths and utilized employee passion to boost output and customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced sales by promoting unique wines and assisting with creative menu selections.
- Helped build loyalty base for new business.
- Supported the leadership vision.
Guest Service Manager
J Bar L Ranch & Yellowstone Grassfed Beef
10.2011 - 02.2014
- Professionally represented working guest ranch's grass-fed beef operation.
- Advocated for local food systems, sustainable agriculture, and Montana ranchers through community partnerships.
- Implemented procedures and services to improve services and amenities.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities within the limitations of rural Montana.
- Responsible for social media campaign, all media copy, press releases, and new marketing opportunities resulting in feature articles in Christian Science Monitor, National Geographic, and Sunset Magazine.
- Contributed to 15% sales increase in one year
Education
Bachelor of Arts - Western American History
UCLA
Los Angeles, CA06.2005
Skills
- Consultative selling
- High-impact proposal presentation
- Key account management
- Business Development
- Social media marketing
- Customer and Client rapport
Timeline
Tourism Systems Support
Montana Department Of Commerce
11.2023 - Current
Key Accounts Manager
George's Distributing
09.2016 - 11.2023
Server Manager
Hawthorn Bottle Shop & Tasting Room
03.2015 - 09.2016
Guest Service Manager
J Bar L Ranch & Yellowstone Grassfed Beef
10.2011 - 02.2014
Bachelor of Arts - Western American History
UCLA
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