- Hunting
- Football
- Skiing
- Basketball
- Softball
- Reading and Writing books
- Golf
Owen Eck
Missoula
Summary
For the last 5 years i have worked at Home Depot starting as an overnight freight associate working my way to receiving. During the time as freight i was trained in heavy equipment operations (forklifts, electric ladders, order pickers, etc) I worked with inventory management in both freight and recieving. As a Team Manager for the last 5 years with the company, handling employee time keeping, human resources tasks, involved in corporate projects, international travel opening and supporting new sites, and working with employees to meet company and site goals and maintain throughout job duties. Prior to that spent time as a Case Manager and advanced Technical Support Customer Service Representative with 7 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills. I am skilled in dealing with escalated customers and assisting them with them proper assistance. I am adept at scheduling my own day. Have taken part and lead special projects. I have been a technician with an extensive installation and repair background. I possess thorough knowledge of both residential and commercial installations. I am hard worker who quickly masters new skills and systems, while upholding a high level of customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Freight Team Associate/Receiving
Home Depot
Missoula, MT
03.2020 - Current
- Operated forklifts and pallet jacks to efficiently transport freight throughout warehouse.
- Loaded and unloaded delivery trucks, ensuring accurate placement of merchandise in designated areas.
- Collaborated with team members to maintain clean, organized workspaces to enhance safety and productivity.
- Assessed inventory levels and assisted in restocking shelves to meet customer demand effectively.
- Implemented safety protocols during freight handling to minimize accidents and injuries on the job site.
- Trained new associates on operational procedures and equipment usage to ensure compliance with company standards.
- Assisted in inventory audits, ensuring accuracy of stock records and identifying discrepancies proactively.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
Team Manager
DIRECTV
Missoula, MT
05.2006 - 06.2019
- I was an installer with for Ironwood Communications which later became DIRECTV Home Services at which time I was responsible for performing installations and service on DIRECTV installed satellite equipment.
- I was expected to maintain a high level of customer service while also a high quality of work.
- I later moved to the DIRECTV Call Center where I continued as a Technical Support Customer Service Representative and promoted on as a Case Manager, then team manager.
- I was responsible for maintaining my level of customer service while assisting customer with technical problems, as well as billing issues and upgrading equipment and services.
- I have also been a Subject Matter Expert for a technical nesting team where I assisted new agents with policies and tasks associated with being an agent.
- I have been involved in a team support capacity also in charge of special projects the most recent of which was assistance queue upgrade to assist with taking supervisor calls and coaching agents.
- Currently as a Team Manager for AT&T. Duties include but not limited to time keeping and payroll, human resource tasks such a disciplinary and terminations, coaching and developing employees to site and company expectations, special projects, and networking with peers to assist with driving company performance and increasing overall customer service.
Education
Computer Programing - undefined
University of Montana, College of Technology
Missoula, MT, USA01.1996
High School Diploma - undefined
Beaverhead County High School
Dillon, MT, USA01.1994
Skills
Inventory management, team management( payroll, training, disciplinary and coaching), heavy equipment operations, retail sales experience,
Interests
Licenses And Certifications
- First Responder, 2001-2004
- CPR & AED certification, 2001-2004
- First Responder Haz-Mat certification, 2003
- Red Card Certification, 2001-2002 & 2006
- Firefighter Training (Both structure & wildlands), 2001-2002 & 2006
Military Service
United States Marine Corps, 1994-06-01, 1994-12-01
Personal Information
Title: Team Manager
Certification
Forklift
Timeline
Freight Team Associate/Receiving
Home Depot
03.2020 - Current
Team Manager
DIRECTV
05.2006 - 06.2019
Computer Programing - undefined
University of Montana, College of Technology
High School Diploma - undefined
Beaverhead County High School