Paige Rader
Billings
Summary
Dedicated customer service professional with a history of meeting company goals by implementing consistent and organized practices. Skilled in working under pressure and adapting to new challenges to best enhance the organizational brand. Experienced with analyzing complex issues, applying critical thinking skills and ensuring adherence to regulations and policies.
Overview
13
13
years of professional experience
Work History
Senior Escalation Representative
Wells Fargo
11.2020 - Current
- Analyzed complaint data to identify root causes, trends, and regulatory concerns.
- Effective liaison between customers and internal departments.
- Investigated and resolved accounting, service and behavioral complaints within applicable regulatory guidelines.
- Protected company assets and customers with strategic financial risk management.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Worked with customers to understand their needs comprehensively and provide excellent service.
Payroll Specialist
Avitus Group
08.2019 - 11.2020
- Researched and resolved payroll errors, ranging from simple corrections to complex issues that impacted companies with more than 50 employees.
- Reviewed payroll calculations, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Led payroll production for multistate organizations.
- Calculated salaries, rate changes, and retroactive pay adjustments.
- Accurately entered and processed payroll deductions, including legal garnishment, benefit payments and all applicable taxes.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Customer Service Representative 3
Wells Fargo
01.2018 - 08.2019
- Assisted internal bankers with complex questions related to account maintenance, transactions, regulations, procedures and product information.
- Answered incoming calls efficiently and listened closely to the caller's needs to properly assess the right course of action, based on bank policy and procedure.
- Maintained knowledge of multiple computer systems and information databases to adequately assist callers.
- Researched issues to find resolutions and communicated those resolutions in an effective manner to ensure understanding.
- Adhered to a strict schedule and call handling guidelines to ensure calls were both answered and resolved in a timely manner.
Store Manager
GameStop
04.2017 - 01.2018
- Created work schedules according to sales volume and number of employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Engaged and interacted with customers to create positive shopping experiences and drive sales goals.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Hired, trained and developed new associates on POS system and key sales tactics.
- Managed all aspects of store operations, including organization, maintenance and inventory.
Team Lead
Verizon Wireless
08.2015 - 04.2017
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to team members.
- Assigned daily employee tasks and monitored employee activity to ensure accurate completion
- Organized and presented merchandise to drive continuous sales.
- Implemented up-selling strategies through active practice with my customers and continuous training of other team members.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Engaged with customers to effectively build rapport and lasting relationships.
Senior Game Advisor
GameStop
10.2011 - 03.2016
- Looked for ways to improve customer experience, sales and store operation.
- Maintained clean and orderly store throughout work shift.
- Proven track record exceeding sales goals and customer satisfaction ratings.
- Helped management receive, process and organize inventory.
- Assisted new hires with their initial training and served as a product expert for a variety of systems.
Education
Associates - Elementary Education
Northern Wyoming Community College District - Sheridan College
Sheridan, WY05.2016
High School Diploma -
Sheridan High School
Sheridan, WY05.2014
Skills
- Comfortable building customer rapport
- Excellent time management
- Computer-literate
- Attention to Detail
- Verbal and Written Communication
- Team Leadership
- Documentation skills
- Paperwork Processing
- Customer Support
References available upon request
Contact inforrmation for personal and professional references can be provided upon request.
Timeline
Senior Escalation Representative
Wells Fargo
11.2020 - Current
Payroll Specialist
Avitus Group
08.2019 - 11.2020
Customer Service Representative 3
Wells Fargo
01.2018 - 08.2019
Store Manager
GameStop
04.2017 - 01.2018
Team Lead
Verizon Wireless
08.2015 - 04.2017
Senior Game Advisor
GameStop
10.2011 - 03.2016
Associates - Elementary Education
Northern Wyoming Community College District - Sheridan College
High School Diploma -
Sheridan High School
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