Patience Ickes-Williams
Billings
Summary
Compassionate Caregiver with experience in personal care and client support services. Skilled in maintaining accurate records and fostering positive client relationships. Committed to enhancing client well-being through dedicated assistance. Strong communicator and team player focused on improving daily operations and member satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
YDA/Front Desk Receptionist
Boys and Girls Club
Billings
08.2025 - 02.2026
- Welcomed visitors and members at front desk, creating positive first impressions to enhance overall experience.
- Managed incoming calls, directing inquiries to appropriate staff for timely resolution of member needs.
- Responded to member concerns with professionalism and empathy, fostering increased member satisfaction.
- Collaborated with team members to facilitate smooth daily operations and workflow.
- Maintained accurate records of member registrations and attendance for efficient tracking.
Teacher Aid
Its Just Like Home CDC
Billings
10.2024 - 07.2025
- Ensured safe, clean environments for children to explore and learn, fostering comfort and curiosity.
- Supervised children during activities, encouraging active participation and social interaction.
- Organized classroom materials and resources, enhancing accessibility and engagement in learning activities.
- Facilitated daily classroom activities and lesson preparation for teachers.
Caregiver
Gallaghers Assisted Living
Billings
10.2023 - 09.2024
- Assisted residents with personal care and daily living activities to enhance comfort and independence.
- Coordinated bathing, dressing, and personal care needs for residents to ensure dignity and hygiene.
- Provided companionship and emotional support to foster positive relationships and improve resident morale.
- Assisted with meal preparation and served nutritious meals to residents.
- Maintained clean, safe living environments for all residents.
- Documented daily activities and care provided in resident records.
Education
High School Diploma -
Senior High School
Billings, MT06-2025
Skills
- Reception area management
- Classroom management
- Client support services
- Record keeping
- Activity organization
- Personal care assistance
- Effective communication
- Attention to detail
- Problem resolution
- Conflict management
- Lesson planning
Certification
CPR
References
References available upon request.
Timeline
YDA/Front Desk Receptionist
Boys and Girls Club
08.2025 - 02.2026
Teacher Aid
Its Just Like Home CDC
10.2024 - 07.2025
Caregiver
Gallaghers Assisted Living
10.2023 - 09.2024
High School Diploma -
Senior High School