Patricia Prian Orozco
Bozeman
Summary
Detail-oriented professional known for outstanding customer service and problem resolution skills. Bilingual in English and Spanish, committed to enhancing client satisfaction and improving operational efficiency. Reliable and organized individual with a strong background in customer service and operations. Recognized for attention to detail and ability to resolve issues effectively, ready to support operational excellence and team success.
Overview
12
12
years of professional experience
Work History
Construction Cleaner
Weakley Construction LLC
Big Sky, MT
05.2023 - Current
- Maintained cleanliness of construction sites, ensuring compliance with safety regulations and standards.
- Operated specialized cleaning equipment to remove debris and contaminants from job sites effectively.
- Collaborated with team members to streamline cleanup processes, reducing turnaround time between project phases.
- Assisted in training new hires on proper cleaning techniques and safety protocols for construction environments.
- Implemented new quality assurance and customer service standards.
Server Manager
Los Cucos Mexican Cafe
Sandy Utah
01.2014 - 05.2023
- Trained and mentored staff on service standards and menu knowledge.
- Implemented strategies to optimize table turnover and enhance guest satisfaction.
- Developed and maintained schedules to ensure adequate staffing during peak hours.
- Monitored inventory levels, reducing waste through effective ordering practices.
- Resolved customer complaints promptly, improving overall dining experience feedback.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Education
Colegio Patria
Skills
- Customer service
- Attention to detail
- Dependable and responsible
- Organizational skills
- Calm under pressure
- Decision-making
- Problem resolution
- Bilingual in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Construction Cleaner
Weakley Construction LLC
05.2023 - Current
Server Manager
Los Cucos Mexican Cafe
01.2014 - 05.2023
Colegio Patria