Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic
Patrick Schembri

Patrick Schembri

H'Attard,01

Summary

Dynamic IT professional with extensive experience in IT governance, Salesforce DevOps, and operations management. Skilled in aligning IT strategies with organizational goals, managing Service Level Agreements (SLAs), and ensuring regulatory compliance. Proven track record in overseeing business continuity and disaster recovery plans, and incident and problem management processes. Committed to optimizing systems performance and enhancing customer experiences within the FinTech sector.

Overview

9
9
years of professional experience

Work History

Optimisation Manager

Tipico
04.2024 - 07.2024
  • Managed vital projects directly related to the organisation's long term strategy and investment portfolio.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Gathered requirements from various different stakeholders in order to create detailed, organised project requirements.

Salesforce DevOps Lead

Trust Payments
11.2022 - 03.2024
  • In this role I managed a team of three junior developers to ensure the smooth operation of our Salesforce instance.
  • My team and I tackled a variety of tasks, varying from small tasks such as the creation of fields to larger automation and cybersecurity projects.
  • Achieved some major milestones, including projects that had a large impact on the organisation. Some include but are not limited to, onboarding new financial products, onboarding large partners and merchants and automating two important business processes.

SalesForce Administrator and Developer

Trust Payments
11.2020 - 11.2022
  • In this role, I administered our instance, developed custom objects and created reports and dashboards.
  • My focus was to automate processes in order to decrease the time wasted on repetitive tasks.
  • I sought to do this mostly through the use of low code systems on Salesforce.
  • One large project which my team and I completed recently helped our merchants carry out changes on their merchant account 38% more efficiently.
  • My day-to-day tasks consisted of using JIRA to determine the needs of various stakeholders across the organisation, building reports and dashboards using the available data, creating custom fields, customising objects, enforcing compliance regulations through use of validation rules and other techniques as well as spearheading automation projects.

Operations Officer

Trust Payments
09.2019 - 11.2020
  • In this role I used my business acumen to obtain a comprehensive understanding of the payments industry.
  • I worked with various departments to learn how the payments ecosystem works.
  • I helped my team make significant strides in exceeding our monthly targets.
  • These statistics included number of merchants onboarded, changes made to merchant accounts and reports created.

Junior Marketing Analyst

Striped Sox
9 2017 - 9 2019
  • In this agency, one of the most valuable skills that Deborah Grech taught me was how to be an independent worker and a problem solver
  • I worked directly with clients collecting and analysing data for them and presenting findings to them for further brand positioning.

Digital Marketing Intern

ANCHOVY.
07.2017 - 09.2017
  • Working with the content, data and digital teams, I coordinated data-driven campaigns for various clients spanning many industries
  • Analysed social media data and coordinated campaigns.

Call Centre Representative

World Aviation Group
06.2015 - 05.2017
  • Customer service agent representing a Swiss-Maltese iGaming entity
  • In this enterprise I was fully responsible for every aspect of the customer experience, from promotions to payouts.

Marketing Intern

CentreCom – Premium Customer Service Solutions
03.2016 - 07.2016
  • A marketing research internship working directly under the head of business development
  • I embarked on a detailed market and competitor research project to complete a detailed report on the BPO sector.

Education

Microsoft Certified Database Development (SQL) -

Institute of Computer Education Malta

SQL and Database Administration Course - undefined

STC Education

Bachelor’s Degree in Business, Economics & Marketing - undefined

MCAST Business and Commerce

Sixth Form, A Levels in English, Maltese and Marketing - undefined

Giovanni Curmi Higher Secondary

Skills

Goal Setting

Performance Management

Strategic Planning

Operations Management

Team Leadership

Staff Development

Artificial intelligence in business cases

IT Audit

Analytical Mindset

Project Management

Awards

CenterCom Go That Extra Mile Employee Award (Quarterly award)

Languages

English, Maltese
Native language
Spanish
Elementary
A2
French
Beginner
A1

Timeline

Optimisation Manager

Tipico
04.2024 - 07.2024

Salesforce DevOps Lead

Trust Payments
11.2022 - 03.2024

SalesForce Administrator and Developer

Trust Payments
11.2020 - 11.2022

Operations Officer

Trust Payments
09.2019 - 11.2020

Digital Marketing Intern

ANCHOVY.
07.2017 - 09.2017

Marketing Intern

CentreCom – Premium Customer Service Solutions
03.2016 - 07.2016

Call Centre Representative

World Aviation Group
06.2015 - 05.2017

Junior Marketing Analyst

Striped Sox
9 2017 - 9 2019

Microsoft Certified Database Development (SQL) -

Institute of Computer Education Malta

SQL and Database Administration Course - undefined

STC Education

Bachelor’s Degree in Business, Economics & Marketing - undefined

MCAST Business and Commerce

Sixth Form, A Levels in English, Maltese and Marketing - undefined

Giovanni Curmi Higher Secondary

Similar Profiles

CREATE PROFILE
Patrick Schembri