Patrizia M. Zammit Mallan

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

.... A general Feedback about my situation since I became a mother and my journey through the employment sector. In 2015 I decided to g back to studying and pursue my Higher National Diploma in Childcare which I managed to complete successfully. I managed to find a job within the childcare sector, a sector in which I always managed to improve my position with hard work , determination and further studying so that I can reach and aim higher. I started as a childcare assistant, to a child carer having a group of 8 children under my care to eventually a childcare supervisor having the drive of motivation to prepare schedules of work and schedule of the staff as well. Unfortunately being a single mother myself and the workload of the job itself and the kid was totally dependent on me , I felt that I needed change and i opted to work into a totally different sector and industry.

I started working in the transport industry. I started from scratch working as a Taxi driver way back with ECABS. I worked in this position for 2 consecutive years, then got the opportunity to work as a reservations clerk and eventually since I had a very good sense and know how of the maltese roads I even got the opportunity to work as a dispatcher. Covid times hit hard and work was getting more challending and it went down hill so i had to seek another employment. I was happy woking in this field and I went to work with Zarb Company LTD. I spent there two and a half years. my work duty over there was a reservations clerk. Also I used to assist tourists at the Valletta waterfront and from the airport arriving from the cruise liners and escorting them to their destined hotels for their stay in Malta and even from their hotels assisting them to the airport depending on their agenda. While being transported I used to try and give them a sweet taste of our culture by showing them around and briefing them on some Maltese history as we go along. With Covid a lot of people used to do online marketing campaings and social media advertising and I got quite good response from it. That did create a thirst in me for social media and I used to do online and mobile working marketing sales in a furniture shop where I used to be responsible from all their social media marketing and now I work taking care of sales and marketing of wines and spirits. Different merchandise but basically the same technique. The wines and spirits marketing job however is not done remotely.

I am looking for something that can be an add on to my income and can be done after working hours however if the conditions and the wage is good I would consider changing again as nothing beats the airport vibes.

• Streamlined resource allocation processes by implementing an effective tracking system.
• Successfully negotiated vendor contracts resulting in cost savings without compromising quality or supply chain reliability.
• Managed inventory levels for office supplies, ensuring timely replenishment and cost control.
• Reduced administrative errors and improved efficiency with thorough documentation and organization of resources.
• Developed comprehensive reports for management on resource utilization and allocation effectiveness.

• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Maintained electronic filing systems and categorized documents.
• Provided clerical support to company employees by copying, faxing, and filing documents.