Paul Liebscher
Fraud Specialist
Marsaskala
Summary
Experienced manager and analytical problem-solver with a unique set of talents contributing to effective team building, leadership, and motivation. Exceptional customer relations aptitude and strong relationship-building skills establish positive connections with clients. Proficient in independent decision-making and sound judgment, consistently making impactful contributions to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
2025
2025
years of professional experience
1
1
Certification
2
2
Languages
Work History
Fraud Specialist
Kleinanzeigen (Besedo)
Qormi, Qormi
5 2024 - Current
- Project management for implementation of new tools inc
- Fast and clear communication of bugs, improvement of automated filter system to identify known and emerging fraud patterns and creation of comprehensive training materials
- Effective onboarding for new TnS team members and tutoring for established agents
- Quality assurance for ad and message moderation for the entire TnS team
- Fast-paced e-mail support to customers involving any and all fraudulent activities
- Identifying new fraud trends and creating countermeasures in collaboration with e.g
- Filter specialists and developers
Moderation Agent (Level 1)
Kleinanzeigen (Besedo)
Qormi, Qormi
02.2024 - 04.2024
- Screening advertisements to ensure compliance with platform guidelines
Compliance Officer and Operations Manager
Tipster Limited
04.2022 - 10.2022
- Reviewing and identifying potential gaps in the previous Policies and Procedures as well as in the Business Risk Assessment
- Implementing a new Customer Risk-Based Approach in cooperation with the MLRO
- Creating and improving Policies and Procedures regarding Fraud, Payments, AML, KYC, Responsible Gaming and Customer Support
- Ensuring the Company complies with the Maltese and German Gaming and Anti-money regulations
- Working closely with the Managing Directors, CEOs and Product Owners as a major stakeholder to improve the business requirements
- Reporting any potential issues and ensuring that the development and fixes are completed promptly
- Review, negotiate and onboarding third-party providers/products regarding Payments, Fraud and KYC Tools
- Reporting and managing suspicious transaction accounts/reports to the MLRO and FIAU/FIU
- Implementation, overseeing the daily operations and improving KPIs and SLAs
- Perform Quality Control and Appraisals of all team members
- Establish the Roadmap of projects to optimize work processes within the Operations Department
- Risk profiling and monitoring for new and existing Politically Exposed Persons to establish the company's risk
- Training new and current team members to identify money laundering behaviour and other fraudulent behaviours
- Performing enhanced due diligence and risk profiling from assessments of account activities and transactions
Key Management of the Operations
Malta Gaming Authority
- Company Overview: Website: www.mga.org.mt
- Website: www.mga.org.mt
Geldwäschebeauftragter/ Money Laundering Reporting Officer in Germany
Dekra Certification GmbH
06.2022 - 06.2022
- Company Overview: Website: www.dekra.de
- Website: www.dekra.de
Senior AML Analyst
Rootz Ltd
07.2020 - 04.2022
- Identifying fraud patterns/trends and taking appropriate action against them, especially in money laundering, terrorism funding and forged documents
- Using a variety of investigation methods to determine and identify customers' source of funds and assess the risk propensity of customers' activities to be linked with money laundering, terrorism funding or criminal activities
- Reporting and managing suspicious transaction accounts/reports
- Working closely with Compliance, Customer support, Fraud&payment
- Understanding the customer flow regarding the source of wealth process and improving customer experiences by identifying technical issues or other issues within the flow to make the customer flow more straightforward and understandable
- Risk profiling and monitoring for new and existing Politically Exposed Persons to establish the company's risk
- Performing enhanced due diligence and risk profiling from assessments of account activities and transactions
- Analysing customers' game patterns and identifying money laundering, terrorism funding and company risks
Retail Risk Analyst
Tipico Ltd
10.2019 - 06.2020
- Supervising Tipico Shops (Customers, Employees and Managers) for any AML/TF activity
- Reporting and managing of suspicious transaction accounts/reports to the MLRO and/or FIAU
- Identifying fraud patterns/trends and taking appropriate action against them, especially in money laundering and forged documents
- Creating, improving and performing PEP procedure
- Working closely with Compliance and Retail shops
- Creating, improving and performing, Due diligence procedure (CDD, EDD)
- Analysing, creating, improving and performing daily/Weekly and Monthly Risk Reports
AML&KYC Senior
Tipico Ltd
10.2018 - 09.2019
- Training new and current team members to identify money laundering behaviour, fake documents and other fraudulent behaviours
- Identifying fraud patterns/trends and taking appropriate action against them, especially in money laundering and forged documents
- Creating, Improving and performing the KYC, Due diligence procedure (SDD, CDD, EDD)
- Reporting and managing of suspicious transaction accounts/reports
- Working closely with Compliance, Customer support, Fraud&payment, CRM and BI teams
- Giving performance appraisals to team members
- Quality control of the team members
- Proposing and planning of projects for optimising work processes and teams
- Leading and planning shifts as well as distributing work tasks
- Troubleshooting and problem solving of technical issues
- Reporting daily and current results; compiling filter reports
Fraud & Payments Analyst
Tipico Ltd
03.2018 - 10.2018
- Monitoring account registrations, deposits and withdrawals
- Approving KYC&KYD documents
- Identifying fraud patterns/trends and taking appropriate action against them
- Analysing and processing payments accurately and in a timely manner via different payment methods offered
- Dealing with Police and unauthorised access cases in a secure way
- Identifying potential money laundering, addicted customers and escalating them to stage two
- Answering queries, approving large payouts and assigning cases when analyst of shift
- Analysing and suggesting improvements the daily reports
- Processing with withdrawals and keeping SLA for the process
- Investigating missing deposits and withdrawals
- Investigating possible technical issues and escalate to the relevant team
- Investigating chargebacks from credit cards
- Investigating PayPal claims
Team Leader for Filter & Moderation (eBay Kleinanzeigen)
Besedo Ltd
05.2017 - 03.2018
- Training new and current team members in fraud identification and efficiency
- Giving performance appraisals to team members
- Proposal and planning of projects for optimising work processes and teams
- Leading and planning shifts as well as distributing work tasks
- Troubleshooting and problem solving of technical issues
- Reporting daily and current results; compiling filter reports
Fraud & Filter Specialist for eBay Kleinanzeigen
Besedo Ltd
09.2013 - 05.2015
- Customer support from 02.09.2013 till 01.11.2013
- Fraud analyst level 2 From 01.11.2013 till 01.06.2014
- Filter agent level 3 From 01.06.2014 till 01.05.2015
- Fraud analyst level 4 (expert) From 01.05.2015 till 31.04.2016
- Compiling fraud reports & statistical analyses
- Training new starters in the fraud team & specialised training for fraud agents
- Editing and optimising the filter database
Customer Support Agent for Zalando
Competent Call Center (CCC)
02.2011
- Handling customer complaints and queries
Deputy Store Manager
Norma Lebensmittel-Discounter
07.2011 - 08.2013
- Planning stocks and purchasing goods
- Mentoring shop keeping apprentices
- Leading and planning shifts as well as distributing work tasks
- Training trainees
Education
Correspondence Course for Highschool Graduation -
Hamburger Akademie Mein Fernstudium
CURRENT, Germany 01.2005 -
Vocational Preparatory Course - undefined
Oberstufenzentrum Oder Spree
Fürstenwalde, Germany 01.2006 - undefined
Apprenticeship for Retail Salesman - undefined
Norma Lebensmittel-Discounter
Berlin, Germany 01.2006 - undefined
Advanced Certificate of Secondary Education - undefined
Gesamtschule an der Spree
Neu Zittau, Germany 01.2000 - undefined
Primary Education - undefined
Grundschule am Rund
Erkner, Germany 01.1994 - undefined
Skills
Executive Leadership
Influencing skills
Oral communication
Crisis Management
Customer service and care
Positive Attitude
Organizational Skills
Critical Thinking
Problem-solving skills
Personal Information
- Date of Birth: 06/29/88
- Nationality: German
Skills
Leadership (experience in leading teams of different levels as well as night shifts), Motivation (great personal interest in motivating and helping people to grow), Analytical & Creative thinking, Creating and keeping deadlines, Project management, Giving feedback to superiors and using constructive criticism, KYC, Due diligence, Compliance, global anti-money laundering and terrorist financing, Very good communication skills, Great team spirit and ability to work with others
Certification
Certified MLRO in Germany
Timeline
Moderation Agent (Level 1)
Kleinanzeigen (Besedo)
02.2024 - 04.2024
Geldwäschebeauftragter/ Money Laundering Reporting Officer in Germany
Dekra Certification GmbH
06.2022 - 06.2022
Certified MLRO in Germany
06-2022
Compliance Officer and Operations Manager
Tipster Limited
04.2022 - 10.2022
Senior AML Analyst
Rootz Ltd
07.2020 - 04.2022
Retail Risk Analyst
Tipico Ltd
10.2019 - 06.2020
AML&KYC Senior
Tipico Ltd
10.2018 - 09.2019
Fraud & Payments Analyst
Tipico Ltd
03.2018 - 10.2018
Team Leader for Filter & Moderation (eBay Kleinanzeigen)
Besedo Ltd
05.2017 - 03.2018
Fraud & Filter Specialist for eBay Kleinanzeigen
Besedo Ltd
09.2013 - 05.2015
Deputy Store Manager
Norma Lebensmittel-Discounter
07.2011 - 08.2013
Customer Support Agent for Zalando
Competent Call Center (CCC)
02.2011
Vocational Preparatory Course - undefined
Oberstufenzentrum Oder Spree
01.2006 - undefined
Apprenticeship for Retail Salesman - undefined
Norma Lebensmittel-Discounter
01.2006 - undefined
Correspondence Course for Highschool Graduation -
Hamburger Akademie Mein Fernstudium
01.2005 -
Advanced Certificate of Secondary Education - undefined
Gesamtschule an der Spree
01.2000 - undefined
Primary Education - undefined
Grundschule am Rund
01.1994 - undefined
Fraud Specialist
Kleinanzeigen (Besedo)
5 2024 - Current
Key Management of the Operations
Malta Gaming Authority
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