Paul Snyder
Missoula
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, I significantly enhanced loyalty at DIRECTV. My expertise in cleaning and customer service, combined with a knack for critical thinking and computer proficiency, led to notable improvements in operational efficiency and customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Customer Service Representative.
DIRECTV
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Janitor
Garden City Janitorial
11.2016 - 03.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Dishwasher Supervisor
Iron Horse Bar And Grill
05.2019 - 12.2020
- Ensured timely delivery of clean dishes to serving stations, supporting efficient food service operations during peak hours.
- Maximized dishwasher efficiency through routine maintenance checks and proper equipment usage training.
- Enhanced team morale and productivity with effective communication and consistent performance feedback.
- Supervised and trained new dishwashing staff, promoting adherence to kitchen policies and procedures.
- Actively participated in weekly meetings with other supervisors to discuss areas of improvement or success stories, contributing to a cohesive and well-functioning management team.
- Maintained a clean and sanitary work environment, ensuring compliance with health department regulations.
- Assisted in developing standard operating procedures for the dishwashing area, promoting consistency across shifts in both cleanliness levels and operational efficiency.
- Promoted teamwork among all kitchen personnel, resolving conflicts professionally when they arose.
- Coordinated tasks among dishwashing staff, prioritizing duties based on urgency and importance during busy shifts.
Dish Washer
The Red Bird
11.2011 - 05.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
Dishwashser
Murphy's Seafood and Steakhouse
06.2010 - 10.2011
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Lead Janitor
Boise State University
10.2005 - 04.2010
- Streamlined waste management processes by implementing recycling initiatives that reduced overall waste output significantly.
- Assisted in reducing energy consumption by performing routine checks on lighting systems, HVAC units, and other electrical equipment.
- Coordinated with other departments for special events setup and cleanup requirements for seamless execution.
- Performed minor maintenance tasks such as changing light bulbs, fixing leaks, and repairing small damages to ensure facility upkeep.
- Ensured timely completion of tasks through efficient scheduling and prioritization of duties based on facility needs.
- Enhanced team productivity by providing on-the-job training for new janitorial staff members.
- Collaborated with management on facility improvement projects, contributing valuable insights and solutions to address concerns.
- Received positive feedback from clients regarding the cleanliness of facilities under my supervision.
- Maximized efficiency within the custodial team through proactive planning, organizing resources, delegating tasks accordingly to individual strengths.
- Improved overall cleanliness with the implementation of effective cleaning procedures and use of high-quality products.
- Established trust with colleagues through excellent communication skills while coordinating daily tasks effectively.
- Maintained inventory levels by monitoring supplies and submitting replenishment orders as necessary.
Education
No Degree - Journalism And Mass Communication
Boise Stat University
Boise, IDNo Degree - Genera Studies
Idaho State University
Pocatello, IDHigh School Diploma -
Jerome High School
Jerome, ID05-2002
Skills
- Customer service
- Cleaning expertise
- Workload prioritization
- Efficient cleaning
- Active listening
- Critical thinking
- Customer service-focused
- Data entry
- Problem resolution
- Computer proficiency
4 time winner of quarterly excellence award for Directv personal
Earned through having highest states for each 3 month period without being below goal.
Timeline
Customer Service Representative.
DIRECTV
04.2021 - Current
Dishwasher Supervisor
Iron Horse Bar And Grill
05.2019 - 12.2020
Janitor
Garden City Janitorial
11.2016 - 03.2021
Dish Washer
The Red Bird
11.2011 - 05.2018
Dishwashser
Murphy's Seafood and Steakhouse
06.2010 - 10.2011
Lead Janitor
Boise State University
10.2005 - 04.2010
No Degree - Journalism And Mass Communication
Boise Stat University
No Degree - Genera Studies
Idaho State University
High School Diploma -
Jerome High School
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