Paula Culpepper
Bozeman,MT
Summary
Very good customer services
Organized
Good under pressure
Multi tasking
Answer phones, emails, faxes Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
We Care Chiropractic
09.2025 - Current
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Answer phones
- Trained new staff on office procedures, promoting a collaborative and efficient work environment.
- Supervised front desk operations, ensuring compliance with healthcare regulations and best practices.
- Developed educational materials for patients, improving understanding of chiropractic care benefits and treatment options.
- Used Clinic to schedule appointments.
Patient Service Representative
Bozeman Deaconess Family Medicine
08.2024 - 08.2025
- Answered phones
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly
- .Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Maintained accurate patient records using electronic health record (EHR) systems for seamless data management.
- Supervised front desk operations, ensuring compliance with healthcare regulations and best practices.
- Used Epic software to schedule appointments.
Customer Service Representative
Bequet Confections
05.2024 - 10.2024
- Enter customer orders in QuickBooks
- Process payments in Biller Genie and POS system
- Managed order processing, In Ship Station, ensuring timely fulfillment and accurate delivery of products
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Reach, Inc.
10.2005 - 05.2024
- Open building up for business
- Operate office machines, computer, fax, copier, scanner, calculator
- Clean and maintain staff kitchen
- Route incoming mail/interoffice mail
- Answer multi-line phone, route calls to voicemail
- Read, respond, distribute email
- Greet parents, clients, vendors, etc.
- Maintain client files to State code on computer and hard copies
- Maintain dead files according to policy
- Update policies for Committee and Board of Directors
- Maintain and distribute monthly calendars for all three teams (Outlook)
- Update staff directory, parent/guardian/advocate lists
- Send out consumer satisfaction surveys monthly
- Update med books monthly
- Word processing and create forms for Management Team (Microsoft Word, Excel)
- Monthly reports for Executive Director
- Background check for HR Director monthly
- Update Committee lists
- Maintain current CPR/First Aid Certification
- Send out Employer surveys and compile into report for the Management Team
- Enter PSP information into state website (Med Compass)
- Update client information into Therap
- Enter ISP information into Excel Sheet
- Managed office communications, ensuring timely responses and efficient information flow.
- Coordinated scheduling for multiple executives, optimizing time management and meeting effectiveness.
- Developed and maintained filing systems, enhancing document retrieval and organization processes.
- Assisted in preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
- Streamlined administrative procedures, improving overall operational efficiency within the office environment.
- Trained new staff on office protocols and software applications, fostering a collaborative work culture.
- Implemented digital tools for project tracking, increasing team productivity and accountability.
- Facilitated communication between departments, supporting cross-functional collaboration on key initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
Customer Service Representative
Café Courier
06.2013 - 10.2019
- Developed training materials for junior representatives, fostering knowledge sharing within the team.
- Analyzed customer interactions to identify trends, enhancing service quality and response strategies.
- Managed order processing, ensuring timely fulfillment and accurate delivery of products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Graduate - undefined
Dawson County High School
Glendive, MT01.1980
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Payment collection
- Scheduling appointments
- Data entry proficiency
- Electronic health records
- Phone etiquette
- Patient follow-up
- Typing 60 wpm
- Problem-solving
- Multitasking and organization
- Data entry
Timeline
Patient Service Representative
We Care Chiropractic
09.2025 - Current
Patient Service Representative
Bozeman Deaconess Family Medicine
08.2024 - 08.2025
Customer Service Representative
Bequet Confections
05.2024 - 10.2024
Customer Service Representative
Café Courier
06.2013 - 10.2019
Administrative Assistant
Reach, Inc.
10.2005 - 05.2024
High School Graduate - undefined
Dawson County High School