Paula K. Carter
Kalispell
Summary
I am a team player who works well under pressure and deadlines. With experience in customer service, sales, inventory and management, my unique skill set merges the ability to work one-on-one with the customer while being able to complete the back-end paperwork with ease and attention to detail. I would like to find a position where my diverse skills can be used to their full potential.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Econo Lodge Inn and Suites
Kalispell, MT
05.2020 - Current
- Well-round Front Desk Agent committed to interacting with guests and resolving issues to propel customer satisfaction. Kept accounts in balance and ran daily reports to verify totals.
- Welcome customers and guests in a warm and friendly manner.
- Handled all cash and credit transactions.
- Provided room keys and information on amenities and policies.
- Swiftly responded to room requests and other inquiries made via establishment email website, email or phone.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Big Mountain Distribution Inc.
06.2016 - Current
- Sole distributor for the Flathead Beacon, Montana Senior News, Auto Chaser, Home and Land. I also distribute for Pure West Reality, Glacier Sotheby, Real Estate Conn., Montana Wedding.
- Make sure all magazines and paper are put out in a timely manner.
- Develop a good working relationship with all clients and locations of publications.
- Provide the ability to restock issues of magazines when clients and locations are low on stock
- Inventory Control
- Provide route sheets for drivers
- Provide reports on returns for paper.
- Find new locations for paper and magazines
Team Lead
Merchandising Plus/ Integrity Merchandising
10.2009 - 06.2016
- As team lead, supervised between 7 and 12 employees depending on the project. Maintained a one-on-one relationship with store directors and managers.
- Visited and maintained one-on-one contact with store directors and managers making suggestions to help increase sales to ensure managers met their sales quotas.
- Performed audits and inventory. Ordered merchandise as needed.
- Identified and pulled out-of-date items from shelves and prepared them for return to the vendor.
- Organized and scheduled remodels and resets with store directors.
Education
High School Diploma -
Burroughs High School
Ridgecrest, CA06-1984
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Conflict resolution
- Employee scheduling
Timeline
Assistant Manager
Econo Lodge Inn and Suites
05.2020 - Current
Big Mountain Distribution Inc.
06.2016 - Current
Team Lead
Merchandising Plus/ Integrity Merchandising
10.2009 - 06.2016
High School Diploma -
Burroughs High School