Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula K. Carter

Kalispell

Summary

I am a team player who works well under pressure and deadlines. With experience in customer service, sales, inventory and management, my unique skill set merges the ability to work one-on-one with the customer while being able to complete the back-end paperwork with ease and attention to detail. I would like to find a position where my diverse skills can be used to their full potential.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Econo Lodge Inn and Suites
05.2020 - Current
  • Well-round Front Desk Agent committed to interacting with guests and resolving issues to propel customer satisfaction. Kept accounts in balance and ran daily reports to verify totals.
  • Welcome customers and guests in a warm and friendly manner.
  • Handled all cash and credit transactions.
  • Provided room keys and information on amenities and policies.
  • Swiftly responded to room requests and other inquiries made via establishment email website, email or phone.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Big Mountain Distribution Inc.
06.2016 - Current
  • Sole distributor for the Flathead Beacon, Montana Senior News, Auto Chaser, Home and Land. I also distribute for Pure West Reality, Glacier Sotheby, Real Estate Conn., Montana Wedding.
  • Make sure all magazines and paper are put out in a timely manner.
  • Develop a good working relationship with all clients and locations of publications.
  • Provide the ability to restock issues of magazines when clients and locations are low on stock
  • Inventory Control
  • Provide route sheets for drivers
  • Provide reports on returns for paper.
  • Find new locations for paper and magazines

Team Lead

Merchandising Plus/ Integrity Merchandising
10.2009 - 06.2016
  • As team lead, supervised between 7 and 12 employees depending on the project. Maintained a one-on-one relationship with store directors and managers.
  • Visited and maintained one-on-one contact with store directors and managers making suggestions to help increase sales to ensure managers met their sales quotas.
  • Performed audits and inventory. Ordered merchandise as needed.
  • Identified and pulled out-of-date items from shelves and prepared them for return to the vendor.
  • Organized and scheduled remodels and resets with store directors.

Education

High School Diploma -

Burroughs High School
Ridgecrest, CA
06-1984

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff supervision
  • Conflict resolution
  • Employee scheduling

Timeline

Assistant Manager

Econo Lodge Inn and Suites
05.2020 - Current

Big Mountain Distribution Inc.
06.2016 - Current

Team Lead

Merchandising Plus/ Integrity Merchandising
10.2009 - 06.2016

High School Diploma -

Burroughs High School

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Paula K. Carter