Petya Yanakieva
Msida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Senior Executive Receptionist
NSTS Malta
02.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Participating in the process of interviewing and recurring new team members.
- Providing high quality training in a fast moving environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Executive Receptionist
NSTS Malta
09.2021 - 02.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Customer Relations Executive
NSTS Malta
07.2019 - 09.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Administrative Assistant
NSTS Malta
02.2019 - 07.2019
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Assistant Store Manager
''Rosi-90'' LTD
07.2017 - 02.2019
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Executive Administrative Assistant
''Rosi-90'' LTD
06.2014 - 06.2017
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Organized and coordinated conferences and monthly meetings.
- Conducted research and analyzed data to provide detailed reports on various business topics.
Shop Assistant
''Rosi-90'' LTD
05.2011 - 05.2014
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Managed efficient cash register operations.
Education
Bachelor of Arts - International Hospitality Management
Varna University of Management
Bulgaria, Dobrich05.2017
High School Diploma -
Private High School '' Raiko Tzonchev''
Dobrich, Bulgaria 05.2014
Skills
- Travel Planning
- Project Coordination
- Bookkeeping Support
- Customer Care
- Property Management
- Staff Training
- Business Correspondence
- Data Entry
- Staff Recruiting
- Inquiry Requests
- Customer Inquiries
- Reception Management
Languages
Bulgarian
Native language
English
Advanced
C1
Timeline
Senior Executive Receptionist
NSTS Malta
02.2023 - Current
Executive Receptionist
NSTS Malta
09.2021 - 02.2023
Customer Relations Executive
NSTS Malta
07.2019 - 09.2021
Administrative Assistant
NSTS Malta
02.2019 - 07.2019
Assistant Store Manager
''Rosi-90'' LTD
07.2017 - 02.2019
Executive Administrative Assistant
''Rosi-90'' LTD
06.2014 - 06.2017
Shop Assistant
''Rosi-90'' LTD
05.2011 - 05.2014
Bachelor of Arts - International Hospitality Management
Varna University of Management
High School Diploma -
Private High School '' Raiko Tzonchev''
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