Hi, I’m
Pradeep Puppala
Restaurant Supervisor
Saint Paul's bay,51
Summary
Experienced service-centric professional with 5 years of overseeing operations in diverse food service establishments. Adept at providing effective leadership, support, guidance, and motivation to drive success. Demonstrated track record in promoting patron satisfaction, retention, and referrals. Committed to ensuring compliance with policies, procedures, regulations, and quality standards for consistently delivering exceptional service.
Overview
8
years of professional experience
1
Certification
Work History
Vecchia Napoli Qawra
Restaurant Supervisor
7 2023 - Current
Job overview
- Overseeing the opening and closing of the premises to ensure smooth transitions between shifts
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Organized implementation of new banners, displays, and menus.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Conducted market research to understand local dining trends, adapting restaurant's strategy accordingly.
- Improved efficiency of table turnover rates, allowing for higher customer throughput during peak hours.
- Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Controlled food costs and managed inventory.
Vecchia Napoli
Waiter
12.2021 - Current
Job overview
- Provide Excellent Customer Services
- Always Strive Towards Best Customer Satisfaction
- Greet Customers And Present Menus
- Make Suggestions Based On Their Preferences
- Take And Serve Food/Drinks Orders
- Up-Sell When Appropriate
- Arrange Table Settings
- Keep Tables Clean And Tidy At All Times
- Check Products For Quality
- Deliver Checks And Collect Payments
- Cooperate And Communicate With All Serving And Kitchen Staff
- Adhere To All Relevant Health Department Rules/Regulations And Guidelines
Anantara The Palm Hotel's & Resort
Pool Bar Waiter
05.2019 - 11.2021
Job overview
- Having Full knowledge Of Beverage Lists And Promotions
- Following Outlet Policies, Procedures And Service Standards
- Other Duties As Assigned
- Following All Safety And Sanitation Policies When Handling Food And Beverage
- Having Full Knowledge Of All Menu Items, Garnishes And Preparation Methods
- Following All Policies And Procedures
- Responsible For Personal Hygiene, Grooming And Professional Appearance
- Responsible For Punctuality When Reporting To The Work
- To Perform Other Duties As Directed By Our Supervisor or Manager
- Assist In Providing The Pool Amenities To Guests
- Serve Food & Beverage Orders In a Friendly, Professional, And Timely Manner
- Clear Tables During Service
- Control Guest Checks And Secure Proper Payment
- Providing Exceptional Service To The Guests
Marigold Hotel By Green Park
Bar Waiter
05.2018 - 04.2019
Job overview
- Opening And Closing Procedure Of Lounge Bar
- Always Exceeding The Guest Expectations Like Sense Of Urgency In Delivering Service
- Reaching The Daily Basis Targets By Up Selling Service With Product Knowledge
- Coordinating with Colleagues By Strategies In Busy Times
- As Team Work For Ensuring The Smooth Operation
- Maintain a Clean And Organized Service Area
- Process Cash And Credit Card Payments
- Remove Dirty Glasses, Linens And Dishes From Lounge Area
- Clean Lounge Area During And After Events
Le Royal Meridian
Intern
01.2017 - 05.2017
Education
Little Flower High SchoolKorutla, India
SECONDARY SCHOOL
01.2012 - 1 2013
Trinity Junior CollegeKarimnagar, India
INTERMEDIATE
01.2013 - 1 2015
Pinnacle Institute Of Hotel ManagementHyderabad, India
BACHELOR DEGREE OF HOTEL MANAGEMENT
01.2015 - 1 2018
Malta Bartending AcademySanta venara, Malta
BARTENDING TRAINING COURSE (MQF/EQF LEVEL 3)
10.2022 - 11 2022
Skills
Organizational Skills
Multitasking
Staff Training
Service quality enhancements
Teamwork
Staff Management
Customer Service
Guest Relations
Problem Resolution
Server training and development
Ability to Accept Feedback With Grace
Staff Supervision
Service Quality
Communication Skills
- Listening to others and asking questions.
- Openness & friendliness.
- Ability to accept feedback with grace.
- Confidence & honesty.
- Courteous.
Personal Information
- Date of Birth: 08/15/98
- Gender: Male
- Nationality: Indian
Certification
MQF/EQF LEVEL 3 AWARD IN BARTENDING
Disclaimer
I solemnly declare that the information furnished above is free from errors to the best of my knowledge and belief.
Languages
Telugu, Hindi
Native language
Italian
Intermediate
B1
English
Proficient
C2
Timeline
MQF/EQF LEVEL 3 AWARD IN BARTENDING
11-2022
Malta Bartending Academy
BARTENDING TRAINING COURSE (MQF/EQF LEVEL 3)
10.2022 - 11 2022
Waiter
Vecchia Napoli
12.2021 - Current
Pool Bar Waiter
Anantara The Palm Hotel's & Resort
05.2019 - 11.2021
Bar Waiter
Marigold Hotel By Green Park
05.2018 - 04.2019
Intern
Le Royal Meridian
01.2017 - 05.2017
Pinnacle Institute Of Hotel Management
BACHELOR DEGREE OF HOTEL MANAGEMENT
01.2015 - 1 2018
Trinity Junior College
INTERMEDIATE
01.2013 - 1 2015
Little Flower High School
SECONDARY SCHOOL
01.2012 - 1 2013
Restaurant Supervisor
Vecchia Napoli Qawra
7 2023 - Current