Pradip Rai
Birkirkara
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Food Chain LTD KFC
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Using accurate forecasting to order and receive food and beverages.
- Entered into the ledger together with PNL.
- Work on store KPI and motivates the team to meet the store budgets.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Shift Manager
Food Chain LTD KFC
12.2022 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Supervisor
Americana Group KFC
09.2020 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a KFC culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
Crew Member
Americana Group KFC
09.2015 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Business Accountancy
Depot College
Nepal04.2012
Skills
- Sales Reporting
- Customer Relations
- Employee Performance Evaluations
- Cost Control
- Financial Management
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
- Hiring and Training
Timeline
Assistant Manager
Food Chain LTD KFC
12.2022 - Current
Shift Manager
Food Chain LTD KFC
12.2022 - 06.2024
Supervisor
Americana Group KFC
09.2020 - 04.2022
Crew Member
Americana Group KFC
09.2015 - 04.2022
Business Accountancy
Depot College
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