Quinton Kirkwood
Miles City
Summary
Experienced Correctional Officer known for exceptional behavior monitoring and teamwork. Adept at documenting incidents and developing programs in collaboration with treatment staff, ensuring a safer and more supportive environment for residents. Results-driven professional with over seven years of experience in correctional and customer service environments. Skilled in effective communication, problem-solving, and attention to detail, contributing to improved resident safety and enhanced service quality.
Overview
8
8
years of professional experience
Work History
Correctional Officer 3
Pinehills Correctional Facility
Miles City
11.2017 - Current
- Monitored resident behavior to maintain safety and security within the facility.
- Documented incidents and prepared reports according to established protocols.
- Conducted regular inspections of cells and common areas for contraband.
- Collaborated with case worker and treatment worker on updating regulations and programs for residents.
Call Center Representative
Results Companies
Provo
08.2017 - 11.2017
- Answered customer inquiries and resolved issues efficiently.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to improve service quality.
- Handled escalated calls with professionalism and empathy.
Education
High School Diploma -
Custer County District Highschool
Miles City, MT05-2014
Skills
- Behavior monitoring
- Team collaboration
- Non-violent intervention
- Solution-oriented mindset
- Adaptive learner
- Active listening
Affiliations
- Participates in regional Magic: The Gathering tournaments.
- Day Care assistant.
- Photography
Timeline
Correctional Officer 3
Pinehills Correctional Facility
11.2017 - Current
Call Center Representative
Results Companies
08.2017 - 11.2017
High School Diploma -
Custer County District Highschool
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