Rachael Fleming
Lolo
Summary
Dynamic and results-driven professional with experience at Starbucks, skilled in decision-making and inventory management. Proven ability to enhance customer satisfaction and foster teamwork, while maintaining a positive and organized environment. Recognized for motivating teams and resolving disputes effectively, contributing to a thriving workplace culture.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
12
12
years of professional experience
Work History
Barista
Florence Coffee Company
02.2022 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Manager
Starbucks
05.2012 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Applied Science - Pre-Nursing
The Missoula College
Missoula, MT05-2028
Skills
- Adaptive and creative
- Decision-making
- Inventory management
- Positive and professional
- Teamwork and collaboration
- Adaptable and flexible
Timeline
Barista
Florence Coffee Company
02.2022 - 09.2024
Manager
Starbucks
05.2012 - 10.2020
Associate of Applied Science - Pre-Nursing
The Missoula College
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