Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL DETAILS ABOUT ME
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Rachel Creech

Roundup,MT

Summary

Psychology student with a strong foundation in research methodologies and psychological theories. Great at collaborating within teams to achieve significant results, demonstrating flexibility and reliability in dynamic environments. Skilled in data analysis, critical thinking, and effective communication. Known for a proactive approach and commitment to fostering a supportive and productive atmosphere. Committed to high standards and results-driven methodologies.

Overview

7
7
years of professional experience

Work History

Customer Service

AMERICAN EXPRESS
01.2015 - 01.2016
  • At Amex I worked with Australia and New Zealand card members. This meant learning their terms and how they operate different than us in the states. I would help with payments, balances, disputes, fees and directing the cardmember to the correct department. In this position it was important to make sure the card member felt valued as well as to get them more involved with their card benefits and rewards.

Fraud Prevention and Fraud Investigations

DISCOVER
01.2013 - 01.2015
  • Working in multiple systems at one time, reviewing transactions and fraud patterns, troubleshooting, detailed notating, balancing accounts, working with card members on any questions or issues they had about their claim or the fraud, collecting data, working with law enforcement when needed.

Manager

BEAUTY BRANDS
01.2011 - 01.2013
  • Open and closed store, scheduled appointments and helped customers with questions and concerns. Another duty of mine was to set goals for the salon and retail staff. I was in charge of the budget for salon supplies and tester inventory. I would schedule education and training for salon and retail staff on top of being responsible for preparing the store and staff for inventory nights so the process went smoothly.

Assistant Manager

ULTA
01.2009 - 01.2011
  • Open and closed store, helped with returns and with the re-model of PV location, made appointments in the salon, assisted customers with questions, addressed any concerns unhappy customers would have and come to a solution, as well as unloaded truck (shipment). When I first started off I was a cashier, then moved up to a lead cashier and was then promoted again to a shift manager. Worked alongside the loss prevention team.

Education

Bachelor of Science - Psychology

Capella University
12-2025

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Empire Beauty School
01.2011

High School -

Intelli High School
01.2008

Skills

  • Great customer service skills; efficient and patient with all types of individuals
  • Highly organized with good attention to detail and follow through
  • Able and willing to learn new things
  • Strong skills in time management and meeting deadlines
  • Computer skills in Windows, word, excel and powerpoint
  • Team player and goal setter

Timeline

Customer Service

AMERICAN EXPRESS
01.2015 - 01.2016

Fraud Prevention and Fraud Investigations

DISCOVER
01.2013 - 01.2015

Manager

BEAUTY BRANDS
01.2011 - 01.2013

Assistant Manager

ULTA
01.2009 - 01.2011

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Empire Beauty School

Bachelor of Science - Psychology

Capella University

High School -

Intelli High School

ADDITIONAL DETAILS ABOUT ME

I take pride in my work. I will always set goals and try to exceed those goals. I truly believe that in order to succeed we need to keep growing by pushing ourselves and educating ourselves. When working in a team environment, I make sure to help out my peers the best that I can. Because if they fail, I fail. I’m great with time management and making sure that if something needs to get done and I have a long list of things to do, to prioritize to ensure everything is completed when it needs to be. I’m a fun loving person who is excited to meet new people and help others anyway I can. One of the most important things that I’ve learned throughout my working career so far is that I have maybe only a few moments to make a good impression with someone. Whether that person is in a good or bad mood, I want to make sure that by the time I’m done with them they are leaving happy and wanting to come back for more business. I’m very patient and understanding when a customer is upset, which helps me to evaluate the situation at hand and to correct it in the fastest and best way. I appreciate you taking the time to review my resume and I hope you have a great day!

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Rachel Creech